Joe Cartin
IT Support
Toronto,ON
Summary
I am a highly motivated, enthusiastic and reliable individual with 5 years’ experience in the IT industry, supporting various different types of hardware, software and networks for a wide range of end users. My main objective is to progress within the IT industry by further developing my skills that I have acquired thus far in computer based systems and networks whilst applying them to the work place.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior IT & System Administrator
CRC Research
12.2023 - Current
IT & System Administrator
CRC Research
04.2023 - 12.2023
- Desktop Support
- Maintaining and Installing Audio Visual Systems
- Active Directory
- Troubleshoot Technical Problems
- Windows Server Maintenance and Upgrades
- Virtualization with ESXI/VMware
- Veeam backup & Restore
- Watchguard Firewall
- Office 365 Support
- Setting up and Maintaining MFA and VPN security
IT Support Engineer
Diebold Nixdorf
11.2020 - 01.2023
- Supporting, maintaining and upgrading banking and retail company’s IT infrastructure throughout Ireland.
- Experience with switches both Cisco and Juniper.
- Working with networks / cable management.
- Trouble shooting technical problems.
- Hardware maintenance and upgrades.
- Software and diagnostic testing/ installation of patches.
- Meeting SLA’s/daily use of ticket system closing calls and working with customers.
Audio Visual Technician
EOS IT Solutions
06.2019 - 05.2020
- Installation of AV equipment and displays including audio and video conferencing equipment, control systems and presentation.
- Installation of structured cabling including pulling, terminating and testing cat6, video, RGB, HDMI and audio cables.
- In depth experience with Cisco systems and the use of Webex.
- Experience with Switches and Networks.
- Troubleshooting technical problems.
- Customer support for thousands of users
- Meeting SLA’s.
IT Service Desk Technician
WHSCT
09.2017 - 08.2018
- PC/ printer installation, imaging PC’s, PC repairs, printer repairs.
- Installing and updating anti-virus, software installation, Citrix application support, understanding TCP/IP networks, routing, DHCP, DNS, trouble shooting networks.
- Patching network points,switch management,active directory and domain control.
- Exchange email administration and telecoms.
- Asset management, server management, encryption, information backups, information restore and disaster recovery.
- Using a ticket system for closing calls.
Education
Bachelor of Science - Computing And Information Technologies
University of Ulster, Jordanstown
Belfast 05.2014 - 04.2019
Skills
Excellent communication skills, both written and verbal
Proactive approach to continuous learning
Team player and can work as an individual
Timeline
Senior IT & System Administrator
CRC Research
12.2023 - Current
IT & System Administrator
CRC Research
04.2023 - 12.2023
IT Support Engineer
Diebold Nixdorf
11.2020 - 01.2023
Audio Visual Technician
EOS IT Solutions
06.2019 - 05.2020
IT Service Desk Technician
WHSCT
09.2017 - 08.2018
Bachelor of Science - Computing And Information Technologies
University of Ulster, Jordanstown
05.2014 - 04.2019