Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joe Cairns

Langford,British Columbia

Summary

Dynamic Key Account Manager with a proven track record at Oldcastle APG, excelling in client relationship management and strategic planning. Expert in contract negotiation and market analysis, I drive account growth and enhance customer engagement through tailored solutions and effective communication, ensuring high client retention and satisfaction.

Overview

19
19
years of professional experience

Work History

Key Account Manager

Oldcastle APG
Victoria, British Columbia
01.2022 - Current
  • Managed relationships with key clients to ensure satisfaction and retention.
  • Collaborated with internal teams to develop tailored solutions for client needs.
  • Conducted regular business reviews to align client goals with company offerings.
  • Analyzed market trends to identify opportunities for account growth and expansion.
  • Developed strategic account plans to achieve long-term client objectives.
  • Trained new team members on product knowledge and effective sales techniques.
  • Developed sales strategies to improve customer engagement and satisfaction.
  • Developed and implemented team strategies to increase sales productivity.
  • Resolved customer complaints promptly and professionally.
  • Negotiated contracts with customers in order to maximize profits.

Sales Representative

Centra Windows
Langford, BC
01.2021 - 12.2021
  • Cultivated relationships with clients to understand their needs and preferences.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Collaborated with marketing team to align strategies and promotional efforts.
  • Managed customer inquiries to resolve issues and ensure satisfaction swiftly.

Account Executive - Safety Specialist

3m
Calgary, Alberta
11.2016 - 05.2020
  • Cultivated relationships with clients to understand their needs and preferences.
  • Developed tailored marketing strategies for various product lines.
  • Coordinated with cross-functional teams to deliver effective client solutions.
  • Presented product demonstrations and training sessions for clients.
  • Managed sales pipeline and tracked customer interactions using CRM tools.
  • Analyzed market trends to identify new business opportunities and threats.
  • Facilitated contract negotiations to secure favorable terms for clients and company.
  • Ensured timely follow-up on leads and maintained comprehensive client records.
  • Maintained accurate records of all sales activities using CRM software systems.

Architectural Sales Representative -Western Canada

Soprema Canada
Calgary, Alberta
04.2015 - 03.2016
  • Developed relationships with architects and builders to promote product offerings.
  • Conducted product presentations to showcase design and functionality benefits.
  • Collaborated with project teams to ensure alignment on architectural specifications.
  • Provided technical support and product knowledge to clients and stakeholders.
  • Assisted in creating marketing materials for product launches and promotions.
  • Tracked industry trends to inform sales strategies and product development initiatives.
  • Attended trade shows to network and represent company products effectively.
  • Maintained accurate records of customer interactions and sales activities.

Outside Sales Representative

NCA (Formerly Northland Construction Supplies)
Calgary, AB
05.2012 - 02.2015
  • Developed relationships with contractors to promote construction supply offerings.
  • Conducted market research to identify potential clients and sales opportunities.
  • Collaborated with logistics teams to ensure timely delivery of products.
  • Prepared and presented sales proposals tailored to client needs.
  • Attended industry trade shows to network and gather market intelligence.
  • Trained new team members on sales techniques and product knowledge.
  • Managed customer inquiries and resolved issues to maintain satisfaction levels.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.

Inside Sales

White Cap (formerly Brock White
Calgary, AB
01.2007 - 04.2012
  • Contributed ideas for improving existing processes related to inside sales operations.
  • Assisted in training new personnel on inside sales techniques.
  • Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
  • Engaged customers to understand their needs and recommend products.
  • Maintained updated knowledge of product offerings and market trends.
  • Assisted in inventory management to ensure stock availability and organization.
  • Handled customer inquiries and resolved issues promptly and professionally.

Education

Bachelor of Arts - American History

University of New Brunswick
Fredericton, NB
05-2005

Skills

  • Client relationship management
  • Contract negotiation
  • Strategic planning
  • Market analysis
  • Sales strategy development
  • CRM proficiency
  • Business development
  • Client retention strategies
  • Team leadership
  • Effective communication
  • Customer engagement
  • Training and mentoring
  • Account retention

Accomplishments

  • Certified Technical Representative (CTR)
  • LEED Certified
  • 3m Presidents Club 2019

Timeline

Key Account Manager

Oldcastle APG
01.2022 - Current

Sales Representative

Centra Windows
01.2021 - 12.2021

Account Executive - Safety Specialist

3m
11.2016 - 05.2020

Architectural Sales Representative -Western Canada

Soprema Canada
04.2015 - 03.2016

Outside Sales Representative

NCA (Formerly Northland Construction Supplies)
05.2012 - 02.2015

Inside Sales

White Cap (formerly Brock White
01.2007 - 04.2012

Bachelor of Arts - American History

University of New Brunswick

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Joe Cairns