Joe Caggianiello
Corporate Education
Pickering
Summary
Experienced training professional with a strong background in instructional design, LMS management, and team leadership. Skilled at turning business needs into targeted learning solutions that drive results and support long-term development.
Overview
31
31
years of professional experience
2031
2031
years of post-secondary education
1
1
Language
Work History
Manager Training and Team Lead Hybrid
First National Financial L.P.
01.2020 - Current
- Established a cross-functional alliances with access to the developments and customer requirements in 10 lines of business
- Acting as their consultant to identify performance problems and opportunities
- Using technology to support the administration of the training function to design, deliver, and administer training interventions
- Using evaluation data to enhance the quality of training
- Develop staff to enhance their professional skills and the training function
Sr eLearning Designer/Developer
First National Financial L.P.
01.2014 - Current
- Create effective eLearning courses, both job specific and corporate policies
- Apply application of instructional design skills along with processes that produce authentic, well-organized, and engaging materials
- Offer solutions for e learning interactions to enhance learner experience
- Create project plans to clearly communicate scope and deliverables to project members
- Maintain standards for e learning courses
- Follow training outline and build storyboards for courses
- Use Storyline, Fireworks, LMS course design tool and simulations
- Develop testing, feedback, and supplemental learning material
- Interact with SME, Training Specialists and Management for course content
- Identify, fix and report technical problems that arise
- Trouble shoot and/or interact with I.T
- And/or external vendors to find solutions
- Import courses and/or build tests into the LMS and test form, function and usability
- Continually improve processes, procedure, and integration of e-learning platform
- Create and manage LMS user notifications
- Create and provide LMS reporting for training team and Management
- Act as the knowledge leader and coach for e-learning and online interactions
- Maintain and optimize the LMS platform
- Liaise with external vendors
Instructional Designer
Just Energy Group
01.2010 - 01.2014
- Create effective training to fill a need
- Apply application of instructional design skills along with processes that produce authentic, well-organized, and engaging materials
- Apply Instructional Design Models to develop relevant and high quality training programs
- Develop and incorporate various methods of evaluation to measure training program effectiveness
- Identify opportunities to improve existing training materials in a blended learning environment
- Partner with Departmental Management groups across the company to publish consistent processes
- Identify and secure subject matter experts to assist with the content development
Event Training and Coordinator
Gomes and Associates
01.2008 - 01.2012
- Build and maintain relationships to support non-profit event
- Train and prepare volunteers using a skills matrix to fill a variety of tasks
- Solicit and act on feedback to improve overall event
- Maintain event web site with news, photos, business documentation and incoming electronic mail
- Design and produce promotional and training materials with outcomes of high quality
- Designed e-learning welcome package for new volunteers
Training and Support Software Trainer
CTV GLOBEMEDIA
01.2007 - 01.2008
- Facilitated training and support to employees after a company-wide software implementation
- Delivered Microsoft Office training to finance and programming employees
- Report, act and monitor on issues and concerns regarding newly implemented business software
- Developed and implemented work flow process to address skill gap using Visio
- This resulted in an increase of user efficiency, accurate reporting and improved collaboration between departments
- Update and maintain course manuals, quick reference guides and FAQ using SharePoint
Training and Education Specialist
CORUS ENTERTAINMENT
01.2004 - 01.2007
- Lead instructor providing positive reinforcement and motivational incentives designed to reach all learners within a fast pace technical environment
- Orient new employees on company policies and procedures using online learning
- Designed and delivered company-wide training that improved the accuracy and reliability of data input
- As a result complied with corporate systems, audits and service agreements
- Designed an interactive eLearning course to develop the skills to navigate business applications
- The successful release covered a large group in the short amount of time
- Developed and maintained department intranet site to communicate updates and promote training
- Researched and purchased a course management system (CMS) to quantify training
- Reports were later used to pass audits controls
- Managed quarterly team building events which improved collaboration between teams and discovery of individual skills
- Produced quarterly reports to management achieving a course completion average of 85%
- Executed a leadership training program for 10 people managers
- Provided coaching to discover opportunities for development and implement an action plan
- This impacted the employee satisfaction survey with positive results
- Lead a project team to recover data storage space to comply with the network storage policy
Training and Education Specialist
TD BANK FINANICAL GROUP
01.1994 - 01.2004
- Lead instructor providing positive reinforcement and motivational incentives designed to reach all learners within a fast pace visa customer contact center
- Team Leader for three instructors
- Prepared deliveries, performance appraisals, conducted one-on-one discussions, identified developmental accountabilities and worked with employees to set realistic goals
- Created an annual training plan and used a national electronic course registration process to execute delivery to over 400 call centre staff
- Assisted the development team in course construction, testing and evaluations
- Involved in the training of all levels of employees
- Analyzed course materials and learners’ information that provided a results-oriented experience
- Administered a training database of related cost for over 1200 employees
- Submitted quarterly reports to business unit managers that were used to review employees’ progress
- Worked with departmental managers in identifying on-the-job training needs for new and existing employees
- Acted as a resource person in building and sustaining relationships with other departments to enhance use of training budgets
- Identified communication issues and used the web to streamline internal fast facts
- Improved efficiency by eliminating duplicated requests to senior management
- Developed and implemented an online internal job opportunity process
- Assisted over 130 employees in the relocation of the customer service function
- Resulted in improving the application process
- Negotiated and managed delivery of training with external and internal contacts including: the Learning and Development team, Polar Bear Computer Software training, CTC computer Training, International Tele-film and Omega
Education
CTDP - Certified Training and Development Professional certification -
CTDP Certified
Adult Learning
Durham College
05.2001 - 01.2011
College Diploma - System Programming
Diamond Institute of Technology
01.2004 - 01.2005
College Diploma - Audio/Visual Communications
Seneca College
01.1991 - 01.1993
Skills
- Leadership
- Communications
- Research
- Time Management
- Analytical
- Results Driven
- Customer Service
- Team Player
- Forward Thinker
- LMS Administrator
- Course Development
- E-Learning
Timeline
Manager Training and Team Lead Hybrid
First National Financial L.P.
01.2020 - Current
Sr eLearning Designer/Developer
First National Financial L.P.
01.2014 - Current
Instructional Designer
Just Energy Group
01.2010 - 01.2014
Event Training and Coordinator
Gomes and Associates
01.2008 - 01.2012
Training and Support Software Trainer
CTV GLOBEMEDIA
01.2007 - 01.2008
Training and Education Specialist
CORUS ENTERTAINMENT
01.2004 - 01.2007
College Diploma - System Programming
Diamond Institute of Technology
01.2004 - 01.2005
Adult Learning
Durham College
05.2001 - 01.2011
Training and Education Specialist
TD BANK FINANICAL GROUP
01.1994 - 01.2004
College Diploma - Audio/Visual Communications
Seneca College
01.1991 - 01.1993
CTDP - Certified Training and Development Professional certification -
CTDP Certified
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