Carmen Maria Colombres Uranga
Hospitality
Coquitlam,BC
Summary
My journey in hospitality began within the heart of my family's business—a charming countryside property where we hosted guests from around the globe. In this immersive environment, I learned my skills in guest relations, event organization, and the finer points of hospitality management. From coordinating corporate meetings to organizing memorable events, I worked hard to make sure that every guest felt welcome and valued.
Now, as I pursue my Hospitality Management diploma at Vancouver Community College, I am eager to further expand my knowledge and refine my skills under the guidance of industry experts.
Overview
2
2
Certificate
9
9
years of professional experience
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver, BC12.2024
High School Diploma -
Saint Bartholomew´s School
Rosario, Argentina12.2021
Skills
- Guest Relations
- Supply Inventory Management
- Organizational Skills
- Customer service-focused
- Housekeeping
- Time Management
- Multitasking Abilities
- Adaptability
- Attention to Detail
- Problem-solving abilities
Certification
- Certified Food Handler Certificate, Canadian Institute of Food Safety, May 2023 - May 2028
- Certified Serving It Right, Responsible Service BC - August 2023 - August 2028
Timeline
Administrative Assistant
Fideicomiso Loma Del Este
04.2011 - 01.2023
Hospitality Co-manager
Estancia Del Sel
01.2010 - 12.2012
Assistant Manager
Estancia Del Sel
01.2005 - 12.2009
Diploma - Hospitality Management
Vancouver Community College
High School Diploma -
Saint Bartholomew´s School
- Certified Food Handler Certificate, Canadian Institute of Food Safety, May 2023 - May 2028
- Certified Serving It Right, Responsible Service BC - August 2023 - August 2028
Work History
Administrative Assistant
Fideicomiso Loma Del Este
04.2011 - 01.2023
- Provided clerical support by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Bills and taxes payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained employee files in accordance with company policies and legal requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
Hospitality Co-manager
Estancia Del Sel
01.2010 - 12.2012
- Supervise and support staff, providing guidance, training, and feedback to ensure a cohesive and efficient team that delivers superior service to guests.
- Conduct regular inspections of guest rooms, public areas, and amenities to maintain cleanliness, functionality and high quality.
- Assist in developing and implementing strategies to optimize revenue and occupancy, including pricing strategies, promotional activities, and upselling opportunities.
- Monitor inventory levels of supplies, amenities, and equipment.
Assistant Manager
Estancia Del Sel
01.2005 - 12.2009
- Provide warm and welcoming hospitality to guests, assisting with check-ins, and check-outs, and resolving any guest concerns or inquiries promptly and effectively.
- Oversee daily hotel operations, including housekeeping, reservations and maintenance, to maintain high standards of cleanliness, safety, and functionality throughout the property.
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