Jody Willing
Burnaby,BC
Summary
Dynamic leader with a proven track record at Hallmark, adept in strategic planning and staff development. Excelled in operations, boosting team performance and fostering robust relationships with major retailers. Skilled in verbal communication and issue resolution, consistently achieving beyond set goals. Expertise in Microsoft 365 and team building, with a history of empowering over 40 associates. Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership. Results-driven Territory Manager known for outstanding productivity and efficiency in task completion. Possess key skills in strategic planning, sales team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring goals are surpassed through effective teamwork and client engagement.
Overview
29
29
years of professional experience
Work History
Territory Manager, Operations and Merchandising
Hallmark
09.2022 - Current
- Operations and Merchandising Leader overseeing over 35 retail merchandisers and 145 locations in British Columbia
- Lead and develop a team in support with growth in all field service activities
- Proactively monitor and manage part time service budget and productivity
- Analyzing location sales, observing work ethics, conducting reviews, coaching, counseling, and approving expenses
- Travel, meet and negotiate with managers of Walmart, Dollarama, Dollar Tree and Rexall to gain additional floor space for product and or conduct an installation or revision
- Having set departments by following floor plans and planograms
- Meet weekly with the Business Development team on up-to-date changes and direction
Western Canada Account Executive
The Sliding Door Company
03.2020 - 09.2022
- Western Canada Sales for custom space solutions
- Top 5 in Sales in North America
- CRM used with Account management to maximize sales with consist follow ups and time management with winning new sales and expanding existing sales
- Working alongside and conducting showroom appointments with residential and commercial clients, general contractors, architects, and designers
- Creating the best solution after site measure for their space that meets their needs and budget
- In charge of installation appointments and payments
- Great knowledge of Microsoft 365 and all final contracts handled with DocuSign
Department Supervisor
Home Depot
07.2018 - 03.2020
- Managing daily the 4th largest grossing hardware department in the country
- Daily, weekly, and monthly analyzing store reports, maximize performance with coaching and giving direction based on strengths
- Time management practices, management meetings to implement a business strategy to achieve and go beyond the sales goals given monthly and quarterly
- Great knowledge of SAP and the IOS proprietary system with Microsoft office
- Interview, hire and coach associates in a goal driven and high paced environment, while managing schedule changes, inventory management and merchandising standards
- Conducting workshops with new Milwaukee and Dewalt tools
- Build loyalty with the customers, general contractors, and the trades
- Empower and reward all associates in their sales achievements
- Resolving customer issues throughout the store and online
- Presenting associates with bi annual reviews and disciplinary conversations
Sales Manager
Talbots
05.2017 - 07.2018
- Daily practice is to maximize daily KPI and weekly UPT strategies, inspire the clients, empower the associates and run the sales floor efficiently
- Manage and train a group of Client Specialists, meeting with them weekly, making sure that they are educated on product fits, encouraged to maximize their tools in order to organize shopping parties, and stylist appointments
- Collaborating with the sales team and crossing over responsibilities with the store manager and operations manager
- These tasks include but are not limited to conference calls, floor set strategy, merchandising/marketing, planning and follow through of Fashion Shows, Recruiting models, and strategize the overall look of the store for proper sell through
Department Manager
Hudson’s Bay
10.2016 - 05.2017
- Drive sales daily with conducting motivational speeches during store openings, creating sales contests, small events, analyzing Performance reports, conducting attendance reviews, scheduling and becoming an Ambassador for the credit department
- Meeting closely with all other Department leads and the GM weekly to create a smooth running company
- Also enjoying selling and customer service alongside my team on a daily basis
Sales/ Brand Manager/Buyer/ Logistics
Inhouse Agency
06.2013 - 08.2016
- Company Overview: Inhouse is a B2B wholesale company
- Duties being, maintaining website, buying, importing, and selling, at the showroom, trade shows, road trips in Western Canada, online, and over the phone
- Receiving, importing, shipping, packing, invoicing and logistics
- Managing the warehouse and office front along with the ecommerce site
- Keeping the website up to date, photographing items, programming the back end of the website
- Strong knowledge of Lightspeed Pro software, Zen Cart, MS Office, Excel, to conduct cash and carry, website orders, trade shows, and inventory
- Inhouse is a B2B wholesale company
General Manager
49th Parallel Group
02.1996 - 06.2013
- Overseen 5 managers, 6 assistant managers, and over 40 part time associates
- Duties consisted of, hiring, coaching, selling, buying, merchandising, banking, light bookkeeping, payroll, and making sure the company (which had 3-5 stores running at once) ran smoothly
- Over the last 17 years I opened, staffed, merchandised, and ran successfully at over 12 locations
Education
Developing a Learning Mindset - Management
Hallmark Training
07-2022
Foundations of Leadership Program - Management Training
Home Depot Training
Vancouver, BC12-2018
Associate Degree - Computer Science
Southwestern Illinois College
Associated Schools Travel College -
Associated Schools Travel College
Miami Beach, FloridaSkills
- Operations
- Issue resolution
- Strategic planning
- Verbal and written communication
- Staff development
- Team building
Volunteer Experience
- Orange Door Project, 2019, Volunteer
- Dress for Success Program, 2018, Fundraising
- Edible Garden Project, 2014-2015
- Ride to Conquer Cancer, 2011-2013, 2018, Rider and fundraiser
- Whistler Roller Derby Association, 2013, Merchandising and Branding Leader
Timeline
Territory Manager, Operations and Merchandising
Hallmark
09.2022 - Current
Western Canada Account Executive
The Sliding Door Company
03.2020 - 09.2022
Department Supervisor
Home Depot
07.2018 - 03.2020
Sales Manager
Talbots
05.2017 - 07.2018
Department Manager
Hudson’s Bay
10.2016 - 05.2017
Sales/ Brand Manager/Buyer/ Logistics
Inhouse Agency
06.2013 - 08.2016
General Manager
49th Parallel Group
02.1996 - 06.2013
Developing a Learning Mindset - Management
Hallmark Training
Foundations of Leadership Program - Management Training
Home Depot Training
Associate Degree - Computer Science
Southwestern Illinois College
Associated Schools Travel College -
Associated Schools Travel College
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