Summary
Overview
Work History
Education
Skills
Timeline
Generic

JODY SHEPHERD

Vancouver,BC

Summary

Motivated and enthusiastic bartender/server with over 10+ years of experience. Upbeat, friendly and skilled in anticipating customer needs and takes pride in providing excellent customer service and creating memorable dining experiences for restaurant patrons. Maintains focus and positive attitude, and confidently multitasks in stressful situations and high-volume environments.

Hardworking and strong organizational skills.

Overview

7
7
years of professional experience

Work History

Bartender/Server

Score on Davie
03.2020 - Current
  • Mixing and preparing a variety of different alcoholic beverages in a quick and timely manner.
  • Serving food and drinks to patrons, making sure all needs are met and provide an overall enjoyable experience.
  • Confidently able to work and multitask under pressure when the restaurant is busy. Often working multiple positions when solo or day bartending.
  • Ensuring presentation of product sold is in line with company standards
  • Ensuring prep, syrups, garnishes, drink mixes, etc. are constantly stocked and prepared throughout the duration of a shift
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Checking inventory and making sure stock rotation is completed
  • Upselling of products sold to increase sales and revenue
  • Recommending popular drink and food items based on the customers' requirements or preferences. Providing relevant information and product knowledge where possible.
  • Maintaining thorough knowledge of bar promotions, specials and prices
  • Opening and closing duties of the bar and restaurant, making sure the premises are ready for the start of business and close of day.
  • Cultivated warm relationships with regular customers.

Server

Word. (Nemesis Coffee)
01.2022 - 03.2022
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Explained in detail all dishes served throughout the dining experience.
  • Rotation of courses in a timely manner.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening duties to provide a unique dining experience.
  • Closing duties also carried out ready for Nemesis Coffee operations the following day.

Bartender/Server

Good Co. Kitsilano
08.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Mixing and preparing alcoholic beverages
  • Ensuring presentation of product sold is in line with company standards
  • Checking inventory and making sure stock rotation is completed on every shift.
  • Upselling of products sold to increase sales
  • Advising and recommending popular drink and food items, providing background knowledge where possible.
  • Maintaining thorough knowledge of bar promotions, specials and prices
  • Opening and closing duties of the bar and restaurant, making sure the premises are ready for the start of business and close of day.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Assistant Front Desk Manager

Samesun Backpackers Hostel
05.2017 - 03.2020
  • Helping guests with any inquiries they may have and resolving any customer complaints.
  • Replying to emails in a timely manner.
  • Correctly inputting reservations into the company database.
  • Preparing regular status reports directly to my general manager.
  • Liaise closely with all departments including housekeeping, night staff, maintenance staff and The Beaver Taphouse to ensure the smooth operation of the hostel.
  • Allocating daily work tasks to the other front desk staff.
  • Problem solving any work-related issues as they arise.
  • Assume all roles and responsibilities of the Manager when away.
  • Oversee all front desk operations.
  • Help with the recruitment of new staff members for the front desk.
  • Train new staff in their daily duties and briefing them on company policies and safety procedures.
  • Monitor and report on Hostel occupancy levels and revenue to managers.
  • Review and monitor staff performance.
  • Liaise with third party companies and associated businesses of the Samesun.
  • Negotiate and liaise with suppliers regarding front desk stock and materials.

Bartender/Server

The Beaver Taphouse
05.2017 - 08.2019
  • Competently able to work quickly and multitask under pressure. Usually working as a small team with high volumes of guests.
  • Mixing and serving alcoholic beverages to customers from all walks of life.
  • Checking inventory and making sure stock rotation was completed on every shift.
  • Sending inventory reports when required.
  • Upselling of products sold to increase sales.
  • Advising and recommending popular drink and food items, giving background knowledge where possible.
  • Maintaining thorough knowledge of bar promotions, specials and prices.
  • Opening and closing duties of the bar and restaurant, making sure the premises are ready for the start of business and close of day.
  • Cashing up at the end of shift and close of day, dropping cash and preparing float.
  • Preparing and sending close of day reports to managers.

Education

Bachelor’s - Art

Middlesex University
05.2013

Skills

  • Multitasking
  • Organized and forward thinking
  • Cocktail and craft beer knowledge
  • Customer service and rapport
  • High-volume dining
  • Time management
  • Dining area maintenance
  • Good communication
  • Attention to detail
  • Team player

Timeline

Server

Word. (Nemesis Coffee)
01.2022 - 03.2022

Bartender/Server

Score on Davie
03.2020 - Current

Bartender/Server

Good Co. Kitsilano
08.2019 - 03.2020

Assistant Front Desk Manager

Samesun Backpackers Hostel
05.2017 - 03.2020

Bartender/Server

The Beaver Taphouse
05.2017 - 08.2019

Bachelor’s - Art

Middlesex University

Similar Profiles

CREATE PROFILE
JODY SHEPHERD