Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jody Peters

Kindersley,SK

Summary

Results-driven General Manager with a strong background in operations management at TH Vac Services. Skilled in budget development and employee scheduling, fostering effective team leadership and conflict resolution. Successfully implemented strategic business plans that improved operational efficiency and aligned with organizational goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manager

TH Vac Services
Kindersley, SK
01.2018 - Current
  • Manage day to day operations.
  • Take care of scheduling as well as hiring and firing
  • Work on budgeting and revenue projections.
  • Work with head office to focus direction of the company, maintain relationships with customers as well as community.
  • Troubleshoot any problems that may arise with staff or customers.
  • Maximized efficiency by coaching and mentoring personnel on company principles, industry practices, company procedures and policies.
  • Developed and maintained relationships with our customers and suppliers through continual communication and on site visits.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Assistant Manager/Dispatcher

TH Vac Services
Kindersley, SK
09.2016 - 01.2018
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Shop Foreman/Driver

TH Vac Services
Kindersley, SK
04.2005 - 08.2016
  • Managed resources, materials, systems maintenance, and regulatory compliance.
  • Verified safe and proper operation of wide range of tools and equipment.
  • Oversaw maintenance and repair of shop equipment and trucks
  • Directed daily operations of third party technicians.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Managed company operations, including staff hiring, training, development, scheduling and supervision.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Mentored newly hired employees on vac equipment and developed training manual for all job to use for reference purposes.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Driver

TH Vac Services
Kindersley, SK
01.2001 - 04.2005
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Obtained customer signatures to complete and approve all paperwork.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Mechanic

Dawes Service Centre
Lucky Lake, SK
04.1999 - 01.2001
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed scheduled and unscheduled maintenance tasks on light and medium duty.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Prepared logs on each repair and maintained customer records for each job.
  • Examined new and replacement parts to uncover defects.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Education

High School Diploma -

Lucky Lake School
Lucky Lake, SK
06.1990

Skills

  • Performance improvement and operations management
  • Recruitment and team leadership
  • Training and development
  • Conflict resolution
  • Verbal and written communication
  • Budget development and administration
  • Effective leadership
  • Employee scheduling

Certification

OH&S level 1 and 2

First Aid CPR

H2S Alive

Confined Space Training including Rescue

Ground Disturbance

TDG

WHIMS

Class 1A drivers license

COR development

Accident investigation

Safety Leadership

Timeline

General Manager

TH Vac Services
01.2018 - Current

Assistant Manager/Dispatcher

TH Vac Services
09.2016 - 01.2018

Shop Foreman/Driver

TH Vac Services
04.2005 - 08.2016

Driver

TH Vac Services
01.2001 - 04.2005

Mechanic

Dawes Service Centre
04.1999 - 01.2001

High School Diploma -

Lucky Lake School

Similar Profiles

CREATE PROFILE
Jody Peters