Jody Penton
Gander,Canada
Summary
Detail-oriented administrative professional with a proven track record in delivering exceptional executive support and team leadership. Specializes in office management, accounting, invoicing, and vendor negotiations, consistently recognized for exemplary customer service. Adept at managing multiple priorities while driving operational efficiency and enhancing collaboration within teams. Committed to leveraging skills in a dynamic environment to contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Customer Service Coordinator
Northview Canadian High Yield Residential Fund
Fort McMurray, AB
12.2022 - 03.2023
- Delegated work to staff, setting priorities and goals.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Customer Service Associate
Gander Wholesale
Gander, NL
08.2022 - 12.2022
- Developed relationships with key clients through regular contact and follow-up communication.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Demonstrated active listening skills when responding to customer questions and complaints.
Sale Associate/Cashier
Urban Shoes
Gander, NL
03.2022 - 08.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Assisted customers with product selection, sizing and styling.
Front End Manager
Pet Central Limited
Gander, NL
07.2020 - 06.2022
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Receptionist/Data Entry Clerk
GP Promotional
Grande Prairie, AB
10.2011 - 03.2013
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Recycle Plus Fibre
Grande Prairie, AB
09.2008 - 06.2010
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Front End Assistant
Costco Wholesale
Grande Prairie, Alberta
09.2007 - 09.2008
- Processed POS transactions, including checks, cash and credit purchases
- Operated cash register for cash, check and credit card transactions
- Counted cash in register drawer at beginning and end of shift
Education
Practial Nursing - Practical Nursing
College of The North Atlantic
Gander, NL04-2025
Business Management in Marketing - Business Management
College of The North Atlantic
Grand Falls-Windsor, NL06-2005
Skills
- Customer service excellence
- Clerical support
- Complaint handling
- Documentation skills
- Quality assurance
- Customer focus
References
References available upon request.
Timeline
Customer Service Coordinator
Northview Canadian High Yield Residential Fund
12.2022 - 03.2023
Customer Service Associate
Gander Wholesale
08.2022 - 12.2022
Sale Associate/Cashier
Urban Shoes
03.2022 - 08.2022
Front End Manager
Pet Central Limited
07.2020 - 06.2022
Receptionist/Data Entry Clerk
GP Promotional
10.2011 - 03.2013
Receptionist
Recycle Plus Fibre
09.2008 - 06.2010
Front End Assistant
Costco Wholesale
09.2007 - 09.2008
Practial Nursing - Practical Nursing
College of The North Atlantic
Business Management in Marketing - Business Management
College of The North Atlantic
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