Jody Newman
Keenans
Summary
Knowledgeable Cosmetic Beauty Manager with 13 years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence.
Customer-focused professional with successful 13-year career in Beauty & Retail sector. Dynamic successful applying customer service in busy business environment.
Proactive and meticulous Beauty Manager with over 13 years of experience in Beauty industry. Proficiencies in inventory control, sales, staff training and development.
Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable and positive individual with excellent communication and problem-solving skills. Knowledgeable in customer service principles and adept in handling inquiries and. Committed to providing exceptional service.
Overview
17
17
years of professional experience
Work History
Client Service Agent
RCMP
02.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Beauty Manager
Shoppers Drug Mart
08.2009 - 02.2023
- Scheduled employees to maintain adequate coverage during business hours.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Consistently received positive feedback from guests on performance reviews.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Security Officer
Walkers Investigation Bureau
03.2008 - 08.2008
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Oversaw entry and exit of employees and visitors daily.
Education
Diploma - Specialized Office Administrative Assistant
Horizon College
06.2004
Skills
- Staff Management
- MS Office
- Self-motivated professional
- Good telephone etiquette
- Teamwork
References
Andre Hachey
Shoppers Store Associate
506 625 9925
Tanya Murphy
506 424 701
Timeline
Client Service Agent
RCMP
02.2023 - Current
Beauty Manager
Shoppers Drug Mart
08.2009 - 02.2023
Security Officer
Walkers Investigation Bureau
03.2008 - 08.2008
Diploma - Specialized Office Administrative Assistant
Horizon College
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