Jody Moran
Whitecourt
Summary
Eight years of Management experience Sixteen years of Cashier experience operating computerized and manual cash registers and scanners Provided excellent customer service and got along well with staff, supervisors and customers Trained new staff and provided guidance when needed Maintained an accurate cash balance and was reliable and on time for all shifts worked Responsible for closing work premises; was provided with security codes and keys; set up security camera
Overview
14
14
years of professional experience
1
1
Certification
Work History
Photo Lab Technician
Walmart
Cashier, PT
Canadian Tire
Cashier, PT
A & W
Babysitter
Family and friends
Care Aide
Extendicare
01.2011
Home Aide
Joanne Moran
01.2010
Cashier/Stocker
Movie Gallery
01.2010
Cashier/Stocker
Mini-Mart
01.2008
Cashier/Stocker
Liquor Store
01.2008
Cashier
Co-op
01.2007
Cashier
IGA
01.2006
Assistant Store Manager
Starbucks
03.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
Wal-Mart
01.2011 - 03.2022
- Check email and AMP+ for action items
- Follow up with Fresh Department Managers to validate Daily Activity Planner has been completed
- Delegate notes/expectations from Store Readiness Walk to appropriate Associates
- CBWA – Visit Associates, provide feedback and any necessary training
- Complete Fresh Daily Walk
- Finalize Counts at 11am
- Print and review Managers Daily SureCheck Report, follow up on exceptions and file in the Daily Summary Binder
- Attend Task Team Huddle
- Validate plans are in place for Cycle Counts and finalization has been completed
- Review previous weeks Fresh Indicator on FRED and address any exceptions
- Walk off CPP/Flyer Set for Fresh areas
- Follow up to FSA Exceptions/Findings and Pest Control for the Fresh Departments.
- Review No Item Movement Report
- Review Bin Inventory Reporting System
- Store fresh inventory
- Attend Operations Meeting
- Review and plan upcoming eLearning modules due for Associates
- Complete Detailed Tours
- One on One with a Department Manager (alternate through all Department Managers, one per week)
- Opening and closing of the whole store.
- Being in charge of scheduling, time off and making sure to stay within budget every week.
- Looked after the whole store while Store Manager is away. (left in charge)
- Many more day to day operations as an assistant lead manager
Education
Health Care Aide - Health Care Aide
Academy of Learning Career College
Edmonton, AB06.2024
Skills
- Strong communication skills
- Organizational growth
- Quality control management
- Problem-solving aptitude
- File management
- Adaptability
- Time management abilities
- Professionalism
- Task prioritization
- Team building
- Effective communication
- Organizational skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
CPR
Timeline
Assistant Store Manager
Starbucks
03.2022 - Current
Care Aide
Extendicare
01.2011
Assistant Manager
Wal-Mart
01.2011 - 03.2022
Home Aide
Joanne Moran
01.2010
Cashier/Stocker
Movie Gallery
01.2010
Cashier/Stocker
Mini-Mart
01.2008
Cashier/Stocker
Liquor Store
01.2008
Cashier
Co-op
01.2007
Cashier
IGA
01.2006
Photo Lab Technician
Walmart
Cashier, PT
Canadian Tire
Cashier, PT
A & W
Babysitter
Family and friends
Health Care Aide - Health Care Aide
Academy of Learning Career College
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