Responsible, reliable General Manager with over 30 years of experience in which I was always learning and adapting within a quick-serve environment of the food and beverage industry. That resulted in a role that has provided me extensive experience in leading teams, responsibility, and over-seeing all operations to run a successful business. Being an active listener and positive interpersonal communicator in customer service, as well as being dependable and reliable has led me to my success in my previous position and within the community around me.
- opening and closing establishment with accurately completing all financial tasks consisting of cash-outs using POS system, atm, video lottery machines, deliveries, debit machines, and being responsible for $10,000 to $40,000 daily.
- keeping staff and patrons in a safe environment, implementing any course of action needed and actively compliant with EPS, AGLC, EMS at all times as well as health and safety and fire department.
-resolving customer complaints in any situation no matter how challenging to ensure positive solutions to further the growth of the business.
-ordering, receiving,inspecting and stocking deliveries for food and beverages, keeping all items in all departments fresh and rotated.
-maintaining all safety regulations concerning cleaning procedures in the front and back of house, keeping vigilant compliance to code regarding cleanliness and sanitation as to pass inspections.
-recruitment, training and dismissal of staff.
-co-organizing kitchen staff, implementing food preparation, safety, plating and executing chef duties when needed with cost control and customer satisfaction as a priority.
-help develop prices and portions for menu based on inventory cost and monitor product waste ensuring all food and beverage orders are completed correctly.
-cultivating long relationships with vendors
-greeting customers, answering calls for orders by phone or computer and managing karaoke hosts and reservations for parties consisting of 10-80 people.
-being available for owners and all staff at all times.
Certificates in proserve, reel facts, protect, and WHMIS
Reel Facts, Proserve, Protect, and WHIMS