Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JODY KASWA

Gatineau,QC

Summary

Proactive person with extensive experience in conveying complex concepts and adapting to diverse employer needs. Skilled in developing structured lesson plans, providing constructive feedback, and fostering supportive learning environments. Strong ability to build rapport with students, enhance engagement, and implement creative solutions for student success.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.

Overview

2
2
years of professional experience

Work History

Tutor

TUTORAX
12.2023 - Current
  • Proficient in conveying complex concepts clearly and adapting communication styles to meet diverse learner needs.
  • Demonstrated ability to understand different perspectives and learning paces, fostering a supportive learning environment.
  • Skilled in developing structured lesson plans and organizing materials effectively to enhance student engagement.
  • Experienced in identifying challenges and implementing creative solutions to facilitate student success.
  • Flexible in adjusting teaching methods to suit individual learning styles and needs.
  • Effective at managing multiple tutoring sessions and balancing priorities to ensure timely delivery of lessons.
  • Strong ability to build rapport with students, enhancing their motivation and learning experience.
  • Competent in providing constructive feedback and assessing student progress to inform instructional adjustments.

Line Cook

Bier Markt & Bar Cento
05.2023 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Customer Service Representative

Beavertail Products
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Psychology

University of Ottawa
Ottawa, None
06-2026

Skills

  • Patience and Empathy
  • Problem-solving skills
  • Creative Thinking
  • Collaboration and Teamwork
  • Creativity and Innovation
  • Growth Mindset
  • Confidence building
  • Learning techniques
  • Feedback and Coaching
  • Background in Communication and Social science

Languages

English
Native or Bilingual
French
Native or Bilingual
Japanese
Professional Working

Timeline

Tutor

TUTORAX
12.2023 - Current

Line Cook

Bier Markt & Bar Cento
05.2023 - Current

Customer Service Representative

Beavertail Products
10.2022 - Current

Bachelor of Science - Psychology

University of Ottawa

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JODY KASWA