Jody Johnson

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.
• Managed sales cycle to maintain solid customer base.
• Leveraged CRM to collect, organize and manage sales data and customer information.

• Optimized store displays and appearance via strategic merchandising.
• Monitored stock levels and product sales to determine purchasing needs.
• Scrutinized purchasing data to identify areas for improvement and cost savings.
• Analyzed market and delivery systems to assess present and future materials availability.

• Facilitated communication and collaboration between departments to help business function smoothly.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Improved processes by recommending operational changes.
• Trained new and existing employees on customer service best practices to improve overall customer handling skills.

• Drive the Sales Team and to help the Department Manager to plan events

• Execute departmental changes and updates to floor plan

• Procure Special Orders for customers dealing directly with vendor partners such as Solutions 2 Go, TDSynnex, Ingram Micro and Apple