Jody Howard
Regina,SK
Summary
Seasoned, reliable, and results-driven Manager with over eleven years of experience managing and developing people in a retail environment. A highly motivated, results driven, professional with extensive experience in customer service roles. Well organized with an ability to manage multiple priorities. I have a proven track record in achieving sales goals. Have excellent relationship and communication skills. Hands-on leader with a proven history of building reliable teams and coach and motivate them to meet company objectives. Able to learn new tasks quickly and adapt to changing environments. Interacts comfortably with clients, management, and staff at all levels and enjoy promoting team spirit. Eager to take on new challenges and learn new skills.
Overview
18
18
years of professional experience
Work History
Store Manager
Ricki's/Cleo's
Regina, SK
11.2024 - Current
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
American Eagle Outfiters
Regina, SK
01.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bootlegger
01.2018 - 01.2024
- Oversee the daily operations of retail store
- Manage staff and ensure brand strategies are executed according to the company vision
- Accountable for staff training, inventory management, asset protection, merchandising, product promotions, and sales development
- Foster and maintain an inclusive and collaborative work environment with a heightened focus on improving profitability, team KPIs, asset protection, customer loyalty, and employee engagement
- Execute sales and promotional strategies
- Train, develop and mentor staff
- Complete performance evaluations
- Customer Service
- Prepare weekly schedules and manage time off requests
- Prepare deposit, perform audits and general administrative duties
- Prepare reports for District Manager and Head Office.
Store Manager
Warehouse One
02.2011 - 01.2018
- Managed and trained staff to ensure Company policies and standards are met
- Managed Inventory and ensure asset protection
- Merchandised and set up new displays
- Completed performance evaluation
- Customer Service
- Achieved sales targets and executed Company initiatives
- Recruited, trained and developed staff
- Prepared schedules
- Prepared bank deposits and completed daily paperwork.
Banquet Supervisor
Ramada Plaza
10.2007 - 12.2010
- Managed large functions
- Oversaw all aspects of banquet events
- Ensured proper setting of buffet tables and other food service tables
- Supervised cleaning and post function cleanup
- Responsible for training, supervising and coaching of banquet staff
- Prepared schedules
- Tracked cash movement throughout event
- Worked with Event Coordinator to ensure quality and accuracy of set-ups met Client's requirements.
Customer Service Representative
ARCAS Group
09.2006 - 10.2007
- Managed incoming and outgoing calls
- Conducted surveys
- Ensured surveys were completed accurately
- Sorted and distributed inter-office mail.
Education
Grade 12 Diploma -
Robert Usher Collegiate
Regina, SK08.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store operations
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Store Merchandising
- Cash Management
- Inventory Management
- Team leadership and coaching
- Outstanding communication skills
- Shift Scheduling
- Recruitment and hiring
- Employee Training
- POS Systems
Contact
Regina, SK S4X 0K8
References
Available upon request
Skills
Timeline
Store Manager
Ricki's/Cleo's
11.2024 - Current
Store Manager
American Eagle Outfiters
01.2024 - 11.2024
Store Manager
Bootlegger
01.2018 - 01.2024
Store Manager
Warehouse One
02.2011 - 01.2018
Banquet Supervisor
Ramada Plaza
10.2007 - 12.2010
Customer Service Representative
ARCAS Group
09.2006 - 10.2007
Grade 12 Diploma -
Robert Usher Collegiate
Similar Profiles
Nancee TipnasNancee Tipnas
Support Worker at Cleo's PlaceSupport Worker at Cleo's Place
Jorge PinedaJorge Pineda
Line Cook at Cleo'sLine Cook at Cleo's
Carmen NegutCarmen Negut
District Manager at Ricki's, Cleo & Bootlegger.District Manager at Ricki's, Cleo & Bootlegger.