Summary
Overview
Work History
Education
Skills
Strengths Skills
References
Timeline
Generic

Jody Howard

Regina,SK

Summary

Seasoned, reliable, and results-driven Manager with over eleven years of experience managing and developing people in a retail environment. A highly motivated, results driven, professional with extensive experience in customer service roles. Well organized with an ability to manage multiple priorities. I have a proven track record in achieving sales goals. Have excellent relationship and communication skills. Hands-on leader with a proven history of building reliable teams and coach and motivate them to meet company objectives. Able to learn new tasks quickly and adapt to changing environments. Interacts comfortably with clients, management, and staff at all levels and enjoy promoting team spirit. Eager to take on new challenges and learn new skills.

Overview

18
18
years of professional experience

Work History

Store Manager

American Eagle Outfiters
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Manager

Bootlegger
01.2018 - 01.2024
  • Oversee the daily operations of retail store
  • Manage staff and ensure brand strategies are executed according to the company vision
  • Accountable for staff training, inventory management, asset protection, merchandising, product promotions, and sales development
  • Foster and maintain an inclusive and collaborative work environment with a heightened focus on improving profitability, team KPIs, asset protection, customer loyalty, and employee engagement
  • Execute sales and promotional strategies
  • Train, develop and mentor staff
  • Complete performance evaluations
  • Customer Service
  • Prepare weekly schedules and manage time off requests
  • Prepare deposit, perform audits and general administrative duties
  • Prepare reports for District Manager and Head Office.

Store Manager

Warehouse One
02.2011 - 01.2018
  • Managed and trained staff to ensure Company policies and standards are met
  • Managed Inventory and ensure asset protection
  • Merchandised and set up new displays
  • Completed performance evaluation
  • Customer Service
  • Achieved sales targets and executed Company initiatives
  • Recruited, trained and developed staff
  • Prepared schedules
  • Prepared bank deposits and completed daily paperwork.

Banquet Supervisor

Ramada Plaza
10.2007 - 12.2010
  • Managed large functions
  • Oversaw all aspects of banquet events
  • Ensured proper setting of buffet tables and other food service tables
  • Supervised cleaning and post function cleanup
  • Responsible for training, supervising and coaching of banquet staff
  • Prepared schedules
  • Tracked cash movement throughout event
  • Worked with Event Coordinator to ensure quality and accuracy of set-ups met Client's requirements.

Customer Service Representative

ARCAS Group
09.2006 - 10.2007
  • Managed incoming and outgoing calls
  • Conducted surveys
  • Ensured surveys were completed accurately
  • Sorted and distributed inter-office mail.

Education

Grade 12 Diploma -

Robert Usher Collegiate
08.2002

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Store operations
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Store Merchandising
  • Cash Management
  • Inventory Management
  • Team leadership and coaching
  • Outstanding communication skills
  • Shift Scheduling
  • Recruitment and hiring
  • Employee Training
  • POS Systems

Strengths Skills

  • Retail Management
  • Sales & Business Development
  • Strong Interpersonal Skills
  • Attention to Detail
  • Staff Training & Development
  • Leadership & Team Building
  • Positive Attitude
  • Results Driven
  • Performance Evaluation
  • Customer Service
  • Ability to Problem Solve
  • Team Player

References

Available upon request

Timeline

Store Manager

American Eagle Outfiters
01.2024 - Current

Store Manager

Bootlegger
01.2018 - 01.2024

Store Manager

Warehouse One
02.2011 - 01.2018

Banquet Supervisor

Ramada Plaza
10.2007 - 12.2010

Customer Service Representative

ARCAS Group
09.2006 - 10.2007

Grade 12 Diploma -

Robert Usher Collegiate

Similar Profiles

CREATE PROFILE
Jody Howard