Jody Donnelly-Chimuk
Cochrane,AB
Summary
Knowledgeable and dedicated customer service professional with experience in travel, hospitality, oilfield and insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Visitor Service Representative
Town Of Cochrane
2021.06 - Current
- Increased visitor satisfaction by offering personalized recommendations for exhibits and events.
- Address visitor concerns promptly and professionally, ensuring a positive impression of Cochrane.
- Promptly respond to inquiries and requests.
- Point of contact for local and regional transit systems.
- Maintain ticket inventory, sell tickets, provide information and liaison with Southland, Stoney Nakoda Administration, to ensure seamless transit.
- Built relationships with members of the Stoney Nakoda Nations.
- Communicate with the security team about effective management of individuals not in compliance with facility rules.
- Compile reports on incidents and activities.
- De-escalate situations of conflict.
- Assist riders with booking website and applications.
- Create informational material, guided material and educational programs.
- Develop and update Cochrane Insiders Ambassador presentation and training program.
- Coordinate with Cochrane Tourism to promote tourism and events.
- Counsel new and potential residents on communities within the town, and businesses and prepare packages to provide them with any resources that they require.
- Manage cash, prepare deposits and operate POS system.
- Write monthly articles for local paper.
- Maintain and source materials in the Cochrane Information Centre.
- Book and set up boardrooms for external users.
- Maintain boardroom records and take payments for rentals.
- Assist Program Manager of the Cochrane Business Incubator.
- Provided relief to Customer Service Representatives taking payments.
- Record statistics and prepare monthly reports for Cochrane Information Centre.
Administrative Assistant
Down and Out Directional
2013.10 - Current
- Prepared packages for shipment, pickup or courier delivery to customers.
- Managed office supplies, organization and upkeep.
- Coordinated domestic and international travel arrangements, including booking hotel, hotel and transportation.
- Provided clerical support including copying, faxing, and file management.
Travel Consultant
Travelonly
2013.05 - 2020.01
- Specialized in group travel specifically destination weddings, this required acting as a liaison between couple and wedding coordinator, assisting bride and groom with contracts, and facilitating all aspects of group travel.
- Negotiated contracts with hoteliers, suppliers and cruise lines for group travel.
- Received payments and handled all sensitive information with professionalism and discreetness.
- Prepared travel quotes and documents.
- Used various social media sites to engage potential customers and existing clients.
- Attended conferences, product launches and training sessions and worked with travel industry suppliers to gain knowledge and stay up to date on the travel industry.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Asked open-ended questions to ascertain client needs and determine the best international travel offerings.
- Developed loyal clientele base because of excellent listening and research skills and keen understanding of travel budgets.
- Took proactive approach to identify and resolve issues that could interfere with clients travel.
Service Agent
Service Canada
2019.09 - 2019.10
- Worked as an election worker updating list of electors, taking special ballots as well as preformed duties of poll clerk on Election Day (I also worked as a poll clerk for the 2018 provincial election).
Education
Bachelor's Degree - Psychology
Red Deer College
Red DeerBachelor of Management - Marketing
Athabasca University
Athabasca, ABSkills
- Company guidelines and procedures
- Itineraries
- Cultural Sensitivity
- Wayfinding assistance
- Office administration
- Multi-line phone proficiency
- 75 WPM typing speed
- POS experience
- Microsoft Office
- Effective Communication
Accomplishments
- WHIMIS 2015
- ICS 100
- FOIP Awareness
- Standard First Aid and CPR level C (expired January 2023)
- Opioid Harm Reduction Training
- Naloxone Training
- Working effectively with Indigenous Peoples, Indigenous Corporate Training
- AMHSA Workplace Harassment and Violence Prevention Training
- Indigenous Canada Course
- Completed White Hat Academy Training to become an Ultimate Calgary Host
- June 2016 CTC Certification from the Association of Canadian Travel Agents. This certification required me to pass a knowledge exam, have 1800 hours of industry experience as well as pass a performance evaluation.
- CLIA Certification ACC Certification form the Cruise Line International Association. This certification required me to complete a number of cruises, training sessions and conferences as well as demonstrate saleability.
Volunteering
1st Sylvan Lake Scouts
September 2013 to July 2019
Treasurer, 1st Sylvan Lake Scouts
Volunteered for Scouts Canada in various positions including treasurer, secretary and leader for youth aged 5-14. The role as treasurer required preparing and presenting annual budgets, attending monthly group meetings, collecting monies for activities, fundraising, deposits as well as submitting annual financial reports to Scouts Canada. Other responsibilities included volunteer retention, youth engagement, maintaining safety protocols, meeting planning, assisting with grant proposals, and making arrangements for group travel.
I received 2 commendations for my work with Scouts Canada.
Cochrane Tourism Association, Treasurer
June 2023-Present
I am currently serving on the Board of Directors for Cochrane Tourism as the Treasurer. This includes managing the books, payroll, paying bills, collecting payments for memberships and presenting monthly treasurer reports at board meetings.
Timeline
Visitor Service Representative
Town Of Cochrane
2021.06 - Current
Service Agent
Service Canada
2019.09 - 2019.10
Administrative Assistant
Down and Out Directional
2013.10 - Current
Travel Consultant
Travelonly
2013.05 - 2020.01
Bachelor's Degree - Psychology
Red Deer College
Bachelor of Management - Marketing
Athabasca University
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