Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Graphic Designer
Timeline
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Jody Coward

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Collections Support Assistant

Toronto Public Library (1997-Present)
10.2024 - Current
  • Process regular mail periodicals using Symphony.
  • Prelink materials.
  • Sort mail from daily delivery.
  • Process materials from the Processing Department, as needed.

Administrative Support Assistant

Malvern/Albert Campbell/Cedarbrae District
12.2014 - 10.2024
  • Compiled and organized statistical information.
  • Produced documents for internal and external contacts
  • Updated MAC Area documents as needed
  • Created spreadsheets in Excel and Word using various functions.
  • Conducted room booking for the MAC Area using PerfectMind.
  • Maintained lists and files for various committees.
  • Resolves issues with branches in the area.
  • Troubleshoot machine and software

Assistant Manager

Please Mum
Toronto
03.2000 - 06.2004
  • Provided excellent customer service and resolved customer complaints
  • Listened to staff concerns and addressed them
  • Made decisions and problem-solved
  • Open and close the store

Education

Computer Programming And Information Technology Diploma - Computer Programming

Success Business School
Toronto
01-2006

Skills

  • Communication
  • Mail processing
  • Data entry
  • Document preparation
  • Customer relationship management
  • Material sorting
  • Adaptability
  • PC and Mac proficient
  • Records management
  • Multitasking abilities
  • File system management
  • Adaptability and flexibility
  • Research and analytical skills
  • Spreadsheet development
  • Team collaboration
  • Database entry

Accomplishments

  • Ranked number one in Canada for an exceptional customer capture rate at Please Mum
  • Was promoted to Assistant Manager at Please Mum for exceeding expectations.

Languages

French
Elementary

Graphic Designer

  • Designed layouts, logos and provided ideas for a digital magazine using Photoshop and QuarkX.

Timeline

Collections Support Assistant

Toronto Public Library (1997-Present)
10.2024 - Current

Administrative Support Assistant

Malvern/Albert Campbell/Cedarbrae District
12.2014 - 10.2024

Assistant Manager

Please Mum
03.2000 - 06.2004

Computer Programming And Information Technology Diploma - Computer Programming

Success Business School

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Jody Coward