Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Jody Braam

Logan Lake,BC

Summary

Local resident of Logan Lake focused on enhancing community welfare. Administrative Professional skilled in optimizing workflows and improving productivity through effective time management and precise data entry. Proven track record in delivering exceptional customer service and fostering strong relationships with clients and colleagues. Adaptable to new technologies and capable of managing multiple tasks under pressure while maintaining high standards of professionalism and confidentiality. Independent critical thinking and reliability in resourceful problem-solving. Talented in web design, social media, advertising, and promotional materials.

Overview

18
18
years of professional experience

Work History

Multi-functional Administrative Professional

Interior Health
Logan Lake, BC
01.2022 - Current
  • Executed administrative leadership to enhance service delivery across multiple job roles, ensuring operational excellence.
  • Streamlined patient registration processes, reducing wait times and boosting efficiency.
  • Prioritized and managed urgent tasks, effectively addressing critical matters.
  • Ensured privacy and documentation integrity in compliance with regulations.
  • Resolved high-conflict situations calmly, maintaining safety and harmony.
  • Coordinated executive meetings and scheduled appointments for seamless operations.
  • Developed efficient filing systems for improved document organization and retrieval.
  • Trained employees on best practices to maintain optimal productivity.

Crisis Responder

Canadian Mental Health Assoc.
Logan Lake, British Columbia
01.2021 - 01.2022
  • Completed one-year practicum with Canadian Mental Health Association, managing crisis situations efficiently.
  • Executed critical response training, mastering triage and dispatch protocols.
  • Swiftly identified customer needs to enhance service delivery effectiveness.
  • Collaborated with team members, achieving project objectives punctually.
  • Delivered exceptional customer service, earning recognition for outstanding support.
  • Leveraged creative problem-solving strategies to exceed satisfaction ratings.
  • Utilized various software tools adeptly during urgent, life-saving scenarios.

Small Business Owner

Filaprint
Tumbler Ridge, British Columbia
01.2015 - 03.2020
  • Founded a business utilizing emerging 3D printing technologies and building 3D printers independently.
  • Conducted market research to identify trends and refine product offerings.
  • Developed marketing strategies that enhanced brand visibility and attracted new customers.
  • Supervised social media campaigns to expand brand awareness and engage potential clients.
  • Photographed products for online listings to showcase availability and attract interest.
  • Received Award for Best Business Concept in B.C. for innovative approach.

Instructor

Saint John Ambulance
Fort St. John, B.C.
01.2008 - 01.2010
  • Facilitated and instructed occupational first aid courses up to level 3 with spinal endorsement certifications.
  • Developed and delivered comprehensive training programs on first aid and CPR techniques.
  • Evaluated student performance to ensure mastery of emergency response procedures.
  • Coordinated logistics for training sessions, including scheduling and materials preparation.
  • Engaged with community organizations to promote awareness of training opportunities.
  • Conducted lectures, demonstrations, and group activities to enhance learning experiences.
  • Adapted teaching methods to align with students' physical, emotional, and intellectual capabilities.
  • Utilized multimedia technologies, including audio-visual equipment and computers, during instruction.

Education

Master of Arts - Organizational Leadership

Trinity Western University
Langley, BC
02-2027

Bachelor of Arts - Psychology and Human Services

Trinity Western University
Langley, BC
12-2024

Associate of Applied Science - Professional Counseling

Kelowna College of Professional Counseling
Kelowna, BC
01.2022

Highschool Diploma - Fort St. John, BC

North Peace Secondary School
Fort St. John, BC
01.2003

Skills

  • Software and technology proficiency
  • Project management
  • Records management
  • Documentation control
  • Contract preparation
  • Organizational skills
  • HCFA coding systems (HCPCS)
  • Conflict resolution
  • Administrative excellence
  • Effective communication
  • De-escalation techniques
  • Leadership skills
  • Workflow optimization
  • Clinical charting proficiency
  • Interpersonal management
  • Attention to detail
  • Confidentiality and ethical judgment
  • Crisis management
  • Friendly reception
  • Bilingual

Training

  • Hospice and Palliative Care Certification, Wellness Health and Youth, Logan Lake, B.C., 01/01/17, Community certification for volunteer work.
  • Huntington’s Disease Youth Mentor, Huntington Society of Canada, Toronto, Ont., 01/01/17, Youth and peer support training for supporting families with Huntington’s Disease.
  • First Aid and Community Course Instructor, Saint John Ambulance, Fort St. John, B.C., 01/01/09, Certification to instruct community safety courses, occupational first aid courses, and specialized training for first responder courses.

References

  • Rhonda Eden, Previous Clinical Manager, Interior Health, misseden@telus.net, 250-319-0818
  • Danielle Bates, Phlebotomist, Interior Health – previous co-worker, 250-319-3916
  • Krista Dick, Personal Reference, 250-314-7377

Timeline

Multi-functional Administrative Professional

Interior Health
01.2022 - Current

Crisis Responder

Canadian Mental Health Assoc.
01.2021 - 01.2022

Small Business Owner

Filaprint
01.2015 - 03.2020

Instructor

Saint John Ambulance
01.2008 - 01.2010

Master of Arts - Organizational Leadership

Trinity Western University

Bachelor of Arts - Psychology and Human Services

Trinity Western University

Associate of Applied Science - Professional Counseling

Kelowna College of Professional Counseling

Highschool Diploma - Fort St. John, BC

North Peace Secondary School

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