Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic

Jodie Thu Phan

Calgary,AB

Summary

Thu is hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Front of House Manager

Pho Houz Vietnamese Kitchen
Calgary, AB
05.2018 - 07.2024
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Handled guest complaints professionally and efficiently.
  • Assisted with training new staff members on proper customer service techniques.
  • Checked quality of food before it was served to customers.
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.
  • Monitored dining room cleanliness and tidiness at all times.
  • Processed payments from customers using various payment methods.

Assembler Technician

Blackline Safety
Calgary, AB
03.2021 - 11.2021
  • Ensured adherence to established quality assurance policies throughout the entire production cycle.
  • Troubleshot complex issues related to assembly process and identified solutions accordingly.
  • Followed safety procedures while operating machinery to prevent injury or damage to property.
  • Maintained records of daily production output for management review.
  • Cleaned work areas regularly to ensure a safe working environment for all employees.
  • Repaired machines or replaced defective parts using hand tools and power tools.

Server

Quynh Vietnamese Cousine
Calgary
08.2015 - 03.2020
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Certificate - Business Administration

SAIT Polytechnic Technology
Calgary, AB
12-2022

Diploma - Petroleum Engineering

SAIT Polytechnic Technology
Calgary, AB
04-2015

Skills

  • Schedule Management
  • Time Management
  • Microsoft Office Suite
  • Staff Training
  • Report Preparation
  • Health and Safety Regulations
  • POS system operations

Volunteer

  • Big Brothers Big Sisters

References

References available upon request.

Timeline

Assembler Technician

Blackline Safety
03.2021 - 11.2021

Front of House Manager

Pho Houz Vietnamese Kitchen
05.2018 - 07.2024

Server

Quynh Vietnamese Cousine
08.2015 - 03.2020

Certificate - Business Administration

SAIT Polytechnic Technology

Diploma - Petroleum Engineering

SAIT Polytechnic Technology

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Jodie Thu Phan