Jodie Thu Phan
Calgary,AB
Summary
Thu is hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Pho Houz Vietnamese Kitchen
Calgary , AB
05.2018 - 07.2024
- Performed daily opening and closing duties such as setting up registers, counting money.
- Handled guest complaints professionally and efficiently.
- Assisted with training new staff members on proper customer service techniques.
- Checked quality of food before it was served to customers.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Managed reservations system including taking reservations over phone or online booking systems.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Monitored dining room cleanliness and tidiness at all times.
- Processed payments from customers using various payment methods.
Assembler Technician
Blackline Safety
Calgary , AB
03.2021 - 11.2021
- Ensured adherence to established quality assurance policies throughout the entire production cycle.
- Troubleshot complex issues related to assembly process and identified solutions accordingly.
- Followed safety procedures while operating machinery to prevent injury or damage to property.
- Maintained records of daily production output for management review.
- Cleaned work areas regularly to ensure a safe working environment for all employees.
- Repaired machines or replaced defective parts using hand tools and power tools.
Server
Quynh Vietnamese Cousine
Calgary
08.2015 - 03.2020
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Certificate - Business Administration
SAIT Polytechnic Technology
Calgary, AB12-2022
Diploma - Petroleum Engineering
SAIT Polytechnic Technology
Calgary, AB04-2015
Skills
- Schedule Management
- Time Management
- Microsoft Office Suite
- Staff Training
- Report Preparation
- Health and Safety Regulations
- POS system operations
Volunteer
- Big Brothers Big Sisters
References
References available upon request.
Timeline
Assembler Technician
Blackline Safety
03.2021 - 11.2021
Front of House Manager
Pho Houz Vietnamese Kitchen
05.2018 - 07.2024
Server
Quynh Vietnamese Cousine
08.2015 - 03.2020
Certificate - Business Administration
SAIT Polytechnic Technology
Diploma - Petroleum Engineering
SAIT Polytechnic Technology
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