Jodie Wessel
Burlington,ON
Summary
Dynamic Store Manager at Starbucks Coffee Company with a proven track record in operations management and customer relations. Expert in optimizing labor scheduling and enhancing customer experiences, resulting in increased sales. Skilled in team leadership and training, fostering a collaborative environment that drives performance and efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
03.1997 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Screen Printing
George Brown College
Toronto04-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Recruitment and hiring
- Operations management
- Relationship building and management
- Training and mentoring
- Policies and procedures
Manager of the Quarter 2018
Manager of the Quarter is awarded to th
Certification
Certified Coffee Master
Certified Classroom Facilitator
Certified Manager Coach and Mentor
Manager of the Quarter 2017
I was awarded Manager of the Quarter for successfully opening a flagship store. We exceeded initial store sales and had the highest customer experience scores in the district.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
03.1997 - Current
No Degree - Screen Printing
George Brown College
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