Jodie Moase
Aylesford,NS
Summary
Dynamic and results-oriented professional with a proven track record at 14 Wing Air Reserve Flight, adept in enhancing team collaboration and streamlining processes. Leveraged strong communication skills and an analytical mindset to improve operational efficiency and foster client relationships. Excelled in multitasking and organizational tasks, significantly boosting team productivity and client satisfaction without compromising quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training NCM
14 Wing Air Reserve Flight
10.2020 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Facilitated smoother communication channels by organizing regular team meetings.
- Contributed to positive work environment by actively participating in team-building activities.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
Incremental Instructor - RQ Pte FSA Crse
CFLTC (Canadian Forces Logistics Trg Centre)
08.2023 - 12.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
- Adapted teaching methods and materials to meet students' varying needs.
FSA (Financial Services Advisor)
NSE (National Support Element) OP REASSURANCE
02.2022 - 06.2022
- Reduced errors in financial reports by conducting thorough audits and reconciling discrepancies promptly.
- Leveraged advanced Excel skills to create efficient reporting templates that streamlined data analysis efforts for multiple business units.
- Enhanced client satisfaction with timely and accurate account updates, maintaining strong relationships with key stakeholders.
- Provided training and support to junior finance team members on best practices for managing internal processes effectively.
- Complied with established internal controls and policies.
Skills
- Effective Team Collaboration
- Strong communication skills
- Problem-Solving Skills
- Quick learner
- Problem-solving
- Team collaboration
- Client engagement
- Multitasking and organization
- Continuous professional development
- Compliance requirements
- Goal-oriented mindset
- Collaborative team player
- Interpersonal and social skills
- Creative and resourceful
- Adaptable teaching approach
- Outstanding communication skills
- Customer service
- Client relationships
- Client relationship management
- Professionalism and etiquette
- Interpersonal relationship building
- Emotional intelligence
- Initiative
- Student records management
- Analytical mindset
- Empathy and understanding
Accomplishments
Gotta think about accomplishments and edit something in here...
Certification
again do I want them on here when they will be on mprr
Timeline
Incremental Instructor - RQ Pte FSA Crse
CFLTC (Canadian Forces Logistics Trg Centre)
08.2023 - 12.2023
FSA (Financial Services Advisor)
NSE (National Support Element) OP REASSURANCE
02.2022 - 06.2022
Training NCM
14 Wing Air Reserve Flight
10.2020 - Current
again do I want them on here when they will be on mprr
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