Summary
Overview
Work History
Education
Skills
Career Break
Certification
Timeline
Generic

Jodie McCarthy

Summary

A self-motivated, organized, and hardworking Development services worker student, who thrives on new challenges and responsibilities. An enthusiastic team player, who is resourceful and can use initiative to resolve complex issues. Skilled at building rapport with excellent communication skills. Strong interpersonal skills to deliver a person-centered approach with care and compassion.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lunch time monitor

OCDSB
11.2021 - Current
  • Using transferable skills from over 20 years in customer services to manage conflict and enhance resolutions.
  • Listening skills to facilitate students' in problem solving.
  • Provide mental, emotional and physical support to children with special needs using positive reinforcement.
  • Attend to needs of students and inform teachers when issues or health problems arise.

Emergency EA and ECE

OCDSB
04.2021 - Current


  • Using positive reinforcement strategies and redirection techniques to encourage positive outcomes
  • Encourage independence when teaching functional skills such as personal hygiene, dressing/ undressing and self-feeding
  • Assist students in social training by teaching effective, alternative communication by using adaptive devices, pecs and basic sign language.
  • Effective error correction practices enable students to become more independent.
  • Provide one-on-one support for students, enabling them to manage behaviors and enhance their educational experience.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere.

Residential Support Worker Placement

Partners In Parenting.
02.2024 - 04.2024
  • Facilitate a positive living environment, promoting independence and encouraging socialization among residents.
  • Helped build important life skills such as cooking and cleaning. Planned, prepared, and served meals and snacks according to prescribed diets.
  • Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
  • Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.

Educational Assistant Placement

Longfield Davidson-Heights Secondary School
01.2024 - 02.2024
  • Working 1-1 with complex students, assisting in day-to-day activities, educational activities, behavioral management, and physical education
  • Promoted inclusion through recreation and leisure activities by taking weekly walks around Nepean.
  • Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
  • Supported student learning objectives through personalized and small group assistance.

Mortgage Arrears Account Manager

Wester Mortgage Services (Capita)
04.2005 - 02.2019
  • Over 14 years of experience within secured mortgage arrears both commercial and residential
  • Extensive customer service skills, outstanding call handling, and problems solving skills.
  • Ability to negotiate with customers, whilst using excellent questioning techniques to assess a full financial history, set plans, discuss active arrears, and take payments to recover secured debts.
  • Navigated all area's of the customer's accounts efficiently, whilst upholding the highest levels of confidentiality and data protection.
  • Handled complex calls, customer queries, and complaints, whilst maintaining excellent standards of customer care
  • used empathy and compassion to develop trust and solutions for sensitive and vulnerable customers.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Monitored industry trends to provide informed recommendations on resolutions or services that could benefit customers and the businesses.

Education

Development services worker programme -

Algonquin College
Ottawa, ON
05.2025

Diploma in Graphic Design -

Plymouth College of Art
UK
1999

10 GCSEs Obtained. -

Ridgeway Secondary School
UK
1997

Skills

  • Skilled in modeling and teaching life skills including money and household management
  • Adaptable interpersonal skills to collaborate with students, families, and staff
  • Ability to implement and administer successful behavioral management techniques
  • Skilled in working with complex needs and behavioral challenges
  • Microsoft office
  • Health and safety, incident reporting, emergency responses, and first aid/cpr
  • Excellent Communication skills

Career Break

2019-2021. My family and I emigrated to Canada in 2019 and are now citizens. I supported my family through Covid, home schooling our children in lock down whilst my fiancée worked. After which I was fortunate to be given an opportunity to work at my son's elementary school as a lunch monitor. They invited me to become an Emergency Education Assistant and Early Childhood Educator, where I built up over 2 years' experience in this role. Realizing I had found my calling, I enrolled in the Development Service Worker program at Algonquin college to learn more. This course has been inspirational, I have found a love for learning, but most of all my love of helping others live their best lives.

Certification


Standard First Aid & CPR, Level C St John's Ambulance Ottawa. September 2023

Vulnerable Police Records Check. August 2023

G drivers' license 15 years.

Concussion training with OCDSB. Nov 2023

AODA, OCDSB Jan 2024

Diversity and inclusion fundamentals Nov 2021.

Advanced food safety certificate Oct 2023.

Timeline

Residential Support Worker Placement

Partners In Parenting.
02.2024 - 04.2024

Educational Assistant Placement

Longfield Davidson-Heights Secondary School
01.2024 - 02.2024

Lunch time monitor

OCDSB
11.2021 - Current

Emergency EA and ECE

OCDSB
04.2021 - Current

Mortgage Arrears Account Manager

Wester Mortgage Services (Capita)
04.2005 - 02.2019

Development services worker programme -

Algonquin College

Diploma in Graphic Design -

Plymouth College of Art

10 GCSEs Obtained. -

Ridgeway Secondary School

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