Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jodie Lewis

Princeton,BC

Summary

I've been in the hospitality industry for 20+ years and am seeking permanent part time employment (1-3) days a week. I know I make for an efficient and energetic employee due to my love for public interaction combined with handling numerous responsibilities ina fast paced environment. I believe that an incomparable dining experience involves enthusiastic teamwork form both the front and back halve of the house, thus providing high satisfaction among guests and staff alike.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor/ Server

Norman's Diner
07.2023 - 05.2024
  • Was hired to assist in opening a new location and training staff
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and POS & third party delivery systems.
  • Multi-tasked serving, supervising, & training.
  • Effective and time efficient problem solving skills during high pressure services.
  • Completed weekly inventory.

Banquet Manager/ Server

Ramada Hotel & Conference Centre
10.2021 - 07.2023
  • Delegated tasks to staff members to maximize production under tight deadlines. Scheduled according to service demand needed and labor minded.
  • Hired, trained, and scheduled staff to maintain adequate coverage for successful operations. Built a new team after COVID. Complete upgrade of banquet training manual & room diagram models.
  • Oversaw timelines and quality of food delivery at high volume events.
  • Routinely organized & maintained all stored: tech equipment, furniture, & linens.
  • Established and maintained equipment inventory for accurate tracking, record keeping, and to avoid loss.
  • Organized bar inventory & storage procedures to keep stock within optimal levels and meet expected customer demands. Upgraded to POS and weigh scale systems.
  • Maintained deep cleaning on ballrooms & conference centre.

Supervisor/ Server

Dedutch Pannekeok House
09.2018 - 10.2021


  • I work for Manager Daphne Reynolds at Norman's Diner 2023
  • Upholding top service standards founded on the guest experience.
  • Overseeing organization and preparation of product and stage floor to meet and exceed the guest experience.
  • Maintaining team morale and productivity while mindful of time management and labour percentages.
  • Ensured front of house duties and procedures were expertly followed and executed.
  • Multi-tasked serving, supervising, & training.

Server

International House of Pancakes, IHOP
02.2014 - 09.2018

Skills

  • High aptitude for multi-tasking, organizational skills and efficiency
  • Strong independent leadership skills as well as team orientated
  • Effective, time efficient & creative problem solving skills during high pressure services
  • Easily multi-task between serving & bartending
  • Microsoft Office, Excel, Adobe, & Google Application knowledge
  • Audio-Visual (AV) & Technology inclined
  • Fluent with third party delivery systems, procedures, & tablets

Certification

  • Serving It Right Certificate: ID 1562551 exp: Sept 3/25
  • First Aid: Level One
  • Barista Certficate

Timeline

Supervisor/ Server

Norman's Diner
07.2023 - 05.2024

Banquet Manager/ Server

Ramada Hotel & Conference Centre
10.2021 - 07.2023

Supervisor/ Server

Dedutch Pannekeok House
09.2018 - 10.2021

Server

International House of Pancakes, IHOP
02.2014 - 09.2018

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Jodie Lewis