Dynamic leader with over19 years' experience, excelling in roles from Administrative Assistant at ECC British Columbia Services to General Manager at GoodLife Fitness. Mastered Microsoft Office and SDS Merlin, demonstrating exceptional organizational and relationship-building skills. Achieved sales targets and enhanced team productivity by over50%, showcasing a proven track record of success and professionalism.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
ECC British Columbia Services
02.2023 - Current
Support the accounts payable department by receiving invoices on a daily basis uploading invoices 20 invoices a week to the online invoice system and allocating payment to subcontractors and suppliers.
Improved document processing speed by introducing a template for routine statement review.
Provided support and interface between procurement staff and project for project procurement activities
Processed weekly General Health and Safety orientation registration to subcontractors and all new ECC workers.
Managed 2-5 daily visitor passes for on site security and 4 new worker security clearances per week for on site security approval.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supports Radiation Protection monthly scanning over 100 documents and moving the documents to SharePoint files for review
Assisted in on boarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Manage associate accommodations, monthly utility bills, and bell bills for the individual sites and the company
Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Scheduled in-person and web-based meetings as well as teleconferences as needed
Product Advisor
Clarington Toyota
01.2020 - 02.2023
Exceeded sales targets 10-15 automotive sales per month consistently by actively pursuing new business opportunities and establishing rapport with potential clients.
Demonstrate vehicle functionality and explain options using internet tools and the Toyota Canada website
Greet and actively listen to customers, uncovering purchasing needs and providing recommendations based on product availability
Maintain professional and continuous customer relations by following up after sales immediately and seasonally to ensure customer satisfaction
Achieve appointment targets and book 8-12 new appointments per week
Input data into database to create quotes and update customer financial information
Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
Put together contract documents, finalised sales and set up service plans.
General Manager
GoodLife Fitness
08.2004 - 12.2019
Achieved and exceeded annual KPI Targets goals by creating and implementing daily/monthly sales strategies and motivating and coaching 50 team members
Held Strategic meetings with department managers to reach individual targets of $1 million in annual club revenue
Daily analysis of sales results to see potential performance gaps and create opportunities to eliminate risks
Performed forecasting and budgeting to achieve targeted sales and business growth for each department
Interviewed, hired, supervised, trained, and coached over 50 team members to achieve individual and club sales targets; implemented sales strategies, oversaw performance, and provided constructive, positive feedback
Directed the sales team of 5; and created performance strategies, then observed and offered constructive feedback on employee performance
Boosted membership sales and exceeded sales targets by leading and coaching a dynamic sales team
Created and led club summit meetings and influenced club culture through monthly recognition, daily coaching, and motivation
Arranged and attended community events and meetings, networked to increase sales, build relationships, and achieve daily / monthly lead targets of 100 new leads per day
Oversaw and trained all associates on sales tools, systems, policies and procedures and health and safety guidelines
Completed office administration and data entry requirements: scheduling of staff, and plans of action
Implemented member retention strategies, which included 150 monthly service calls, 30 member suggestion feedback calls, hosting member 2 appreciation parties and 2 group fitness charity events to promote active kid programs
Facilitated member concerns with professionalism, referring to company policy and procedures and exercising managerial decisions for best customer service practices, leading to customer service in over 320 clubs
Networking and cold call connections led to exceed personal sales goals for membership and revenue goals set monthly and annually
Education
Associate Degree - Business Administration And Management
Citrus College
CA
09.2032
Skills
Microsoft Office: MS Word, PowerPoint, Excel
Deadline-oriented
Strong written and verbal communication skills
Strong Problem Solver
Excellent Interpersonal Skills
Able to prioritize and multi-task
Office administration
Languages
English
Native or Bilingual
WEBSITE, PORTFOLIO AND PROFILES
linkedin
Timeline
Administrative Assistant
ECC British Columbia Services
02.2023 - Current
Product Advisor
Clarington Toyota
01.2020 - 02.2023
General Manager
GoodLife Fitness
08.2004 - 12.2019
Associate Degree - Business Administration And Management
Citrus College
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