Jodie Bruce
Kelowna,BC
Summary
Proven leader and strategic visionary, adept in decision-making and problem-solving, significantly enhanced Frequency Sound 528 Inc.'s growth. Demonstrated exceptional organizational skills and customer focus at Jazz Aviation LP. Excels in environments requiring hard math skills and proactive leadership, driving efficiency and fostering community engagement.
Overview
14
14
years of professional experience
Work History
CEO & Music Studio Owner
Frequency Sound 528 Inc.
2022.04 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Music Studio mainly operates as a 24/7 rehearsal space which allows user to pay and book online using our shared booking app Skedda.
- In company start up I handled hiring, scheduling and payroll. This task is now managed by our in house manager.
- Able to delegate tasks accordingly in an efficient manor.
- Our business model is focused primarily on community and allows the memberships of our business to dictate how the business is run.
- In initial start up I was in charge of accounting and all business budget breakdowns. These tasks have also now been delegated amongst managers and other competent staff.
Customer Service Agent
Jazz Aviation LP
2018.04 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Checking in customers and ensuring all their detailed travel documents are in order.
- Working within multiple different applications at the same time such as ARD, CM, Worldtracer, Chargerback, ACpedia and Timatic.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer booking discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Ensuring on time departures when working the gate - managing customer requests, organizing duty tasks and problem solving very quickly.
- Always responding with compassion and care no matter the situation
Grant Adjudicator
Creative BC
2023.03 - 2023.04
- Ensured accurate determinations with meticulous research and thorough investigation of applications.
- Each adjudicator received 50-60 applications to review, mark and report in detail of strengths and weaknesses of each application. Reports were due 3 weeks after applications were given to adjudicators with weekly check ups and team meetings (an average of 2.61 applications a day).
- Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.
- Evaluated applications by analyzing budget breakdowns, project plans and supporting documents while reviewing strict scoring sheets.
- Utilized advanced problem-solving skills to navigate complex issues and reach fair, well-reasoned decisions that withstood scrutiny during appeals or further reviews.
- Prepared comprehensive reports detailing findings, conclusions, and recommendations for further action or appeal as necessary.
- Presented conclusions in clear and concise language that was easily understood by all parties involved in the adjudication process.
Journeyman Scaffolder
Armour Equipment
2010.05 - 2017.10
- Strong math skills required when estimating and calculating materials as well as man hours for each job to stay within and under client budget.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Carried materials and equipment weighing up to 50 pounds onto job sites in various climates and weather conditions.
- Worked around live machinery and ongoing operations to complete several scaffolding projects on-time and under budget.
- Assembled and disassembled tiered seating for public events.
- In charge of accounting for man hours and project budget breakdowns on each job.
- Ability to problem solve quickly and adapt to ever changing situations and environments.
- Extreme organizational skills required in keeping yard and various materials on job site organized in a timely fashion.
- Always maintaining a professional appearance and experience when working with clients.
Education
Music Business - Music Business
BC Institute of Technology
Vancouver, BC06.2023
Journeyman Scaffolder Certificate - Carpentry
Local 2103 Carpenters Training Centre
Calgary, AB05.2016
Math 0130 Pre-Calculus - Mathematics
Mount Royal University
Calgary, AB11.2012
Skills
- Effective Decision Making
- Customer Focus
- Strategic Visioning
- Ability to Adapt and Problem Solve Quickly
- Hard Worker
- Organized
- Efficient In Time Management
- Great Math Skills
- Proactive
- Great Leadership Qualities
Accomplishments
- I have received many government grants from 2018-2023 relating to my music career including the Career Development Grant and the Music Company Development grant with Creative BC as well as the Business Development Grant with First Peoples Cultural Council.
- I received the Olivia Quann scholarship to attend BCIT Music Business Program levels 1 and 2. Also received the Bell Media Scholarship to attend Canada's Music Incubator program in Toronto in 2020.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Very proficient in computer skills and technology, as audio engineering and music production requires to be able to trouble shoot technology in a timely fashion.
Languages
English
Native or Bilingual
Additional Information
- I'm a very hard worker
- I'm kind and easy to get a long with
- I'm active and love to snowboard, hike, perform music and spend time with my family travelling to new places
Timeline
Grant Adjudicator
Creative BC
2023.03 - 2023.04
CEO & Music Studio Owner
Frequency Sound 528 Inc.
2022.04 - Current
Customer Service Agent
Jazz Aviation LP
2018.04 - Current
Journeyman Scaffolder
Armour Equipment
2010.05 - 2017.10
Music Business - Music Business
BC Institute of Technology
Journeyman Scaffolder Certificate - Carpentry
Local 2103 Carpenters Training Centre
Math 0130 Pre-Calculus - Mathematics
Mount Royal University
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