Jodi Wiebe
Langley,BC
Summary
Results-driven Sales and Partner Success professional with a proven track record of optimizing processes, fostering collaboration, and driving sales growth. Skilled in building strategic partnerships, enhancing customer experience, and executing events to elevate brand presence. Adept at identifying opportunities, improving efficiency, and leveraging market insights to support business development and organizational growth.
Overview
5
5
years of professional experience
Work History
Sales & Partner Success Manager
INVERS
03.2023 - 01.2025
- Led cross-functional collaboration with Marketing, Project Management, and Technical Support teams to drive customer engagement and project execution, ensuring seamless communication between departments.
- Developed and implemented sales documentation and SOPs, streamlining the sales process and improving pipeline management to enhance efficiency and consistency.
- Proactively took on Partner Success Management (Summer 2024), formalizing a structured approach to software integration partnerships by mapping key partners, defining their ideal customer profiles, and deepening relationships to drive mutual business growth.
- Optimized internal processes for handling inbound sales inquiries, reducing response time and improving customer satisfaction.
- Assisted in interviewing, hiring, onboarding, and training new sales team member on company policies, CRM systems, and best practices for inbound and outbound sales.
- Drove partner engagement strategies, strengthening collaboration with software integration partners to align on market opportunities, increase referrals, and explore reseller potential for INVERS hardware.
- Maintained expertise in external software partner platform offerings, ensuring customers received tailored solutions and maximizing cross-sell and upsell opportunities.
- Assisted in planning and execution of industry events and trade show engagements, enhancing brand visibility and networking opportunities for INVERS and its partners.
Inside Sales Account Manager
Vertuu Design
09.2022 - 02.2023
- Engaged with B2B Accounts - new and existing - to showcase seasonal offerings through online, telephone and in person connections.
- Utilized CRM tools (Vtiger & Business Central) efficiently to track leads and manage sales pipeline, driving higher conversion rates among new and existing prospects.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Assisted trade show setup and presentations, successfully engaging potential clients and establishing new customer accounts.
Inside Sales Representative
Vitrum Industries Ltd.
02.2022 - 09.2022
- Facilitated seamless collaboration across departments to ensure smooth order management, exceeding customer expectations throughout the sales process.
- Delivered exceptional support by efficiently handling quotes, sales orders, and status updates for both internal teams and external clients.
- Streamlined the quote and sales order creation process, ensuring accuracy and adherence to customer requests while meeting tight deadlines.
- Maintained professional relationships with internal stakeholders and clients, fostering a collaborative environment and trust.
Inside Sales Lead
Keirton Inc.
09.2019 - 01.2022
- Delivered exceptional B2B sales support and account management by effectively servicing and maintaining new and existing accounts, leveraging Salesforce CRM and Business Central to ensure organized daily operations.
- Enhanced customer satisfaction and experience, maintaining a consistently high Net Promoter Score (NPS of 90+) through seamless and positive interactions.
- Streamlined customer request processing, product inquiries, and status updates by optimizing the use of Salesforce CRM for documentation and efficient communication.
- Identified and addressed gaps or barriers in existing processes for the Inside Sales Team, providing coaching and implementing improvements to boost team efficiency and performance.
- Collaborated cross-functionally with internal departments to manage the order process, focusing on exceeding customer expectations and delivering a seamless experience.
- Accurately created quotes and sales orders tailored to customer requests, utilizing upselling strategies to best support customers and end-users.
- Strengthened relationships with internal and external stakeholders by managing the entire quote and sales order lifecycle, ensuring timely responses to product inquiries and status updates.
Education
Bookkeeping Certificate - General Studies/ Bookkeeping Certificate
University of The Fraser Valley
Abbotsford, BC2016
Counseling Certification - Certified Functional Nutrition Counselor
Functional Nutrition Alliance
Online (Remote)Skills
- Proficient in Salesforce / HubSpot/ Microsoft 365 / Google Workspace/ LinkedIn Sales Navigator
- B2B Sales / Account Management
- Customer Relationship Management - Inbound/ Outbound Sales
- Partnership Development
- Onboarding and Training
- Company Processes and Procedures
- Change Management/ Employee Engagement/ Execution
- Dale Carnegie: Customer Service Essentials Certificate
- Dale Carnegie: Leadership Excellence Training Package Certificate
- Landmark Forum
- Virtus EQi 20 - Emotional Intelligence Leadership Certificate
- 2024 Acetech Leadership Summit
Timeline
Sales & Partner Success Manager
INVERS
03.2023 - 01.2025
Inside Sales Account Manager
Vertuu Design
09.2022 - 02.2023
Inside Sales Representative
Vitrum Industries Ltd.
02.2022 - 09.2022
Inside Sales Lead
Keirton Inc.
09.2019 - 01.2022
Bookkeeping Certificate - General Studies/ Bookkeeping Certificate
University of The Fraser Valley
Counseling Certification - Certified Functional Nutrition Counselor
Functional Nutrition Alliance
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