Jodi Tucker

• Oversaw change management efforts to support implementation of critical initiatives driving ERP technology, process and culture changes for 200 employees across BC and Ontario.
• Led teams through complex transformations, providing strategic planning and leadership coaching throughout the creation of PMO and Center of Excellence for Change.
• Partnered with regional business teams to understand needs and mitigate potential problems for 2030 large-scale business goals.
• Refined annual SWOT analysis to identify process gaps and policy blindspots impacting ERP platform adoption.
• Spearheaded UAT and UX feedback systems to address ERP adoption resistance resulting in on-boarding and upskilling of 200 employees.
• Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
• Contributed to funding proposal or Development Bank of Canada business case proposal for multi-million dollar ERP development.
• Tools used: Microsoft Project, Microsoft SharePoint online, Google Workspace, Miro, Jira

Confidential Political Client (Nov 2023-Sept 2024):

• Agile project management of ERP (Enterprise Resource Platform) for internal and external facing teams impacting 1,000+ volunteers and paid staff.
• Led PMO project meetings, produced progress reports and managed vendors for integrations and reconfiguration of Word Press website with continual shifting deadlines and priorities aprox. 1100 historical files resulting in full scale launch for 30 candidates and donorship integration software in under 6 weeks with change management supports for migration to new host server in 4 months.
• Created AI solution for managing knowledge databases continual deployment needs to streamline curation processes and ensure inclusivity standards for 100+ documents that provided clear governance and order of operations to internal staff using ChatGPT.
• Developed metrics, tracking processes, and implementation approaches to create a shared vision of operational goals and evaluation of organizational strategies for complex projects and program delivery based on ongoing digital adoption analysis/needs.
• Delivered expert SWOT analysis, leadership tools, and playbooks to support policy development for organizational state maturity and mitigations for workforce capabilities and capacity.
• Created and implemented infrastructure governance requirements and strategies for digital transformation and organizational development goals.
• Tools used: Notion, Google workspace, Nationbuilder, GVote, Microsoft 365, Microsoft Project, PowerBI, Viso, Notion, Trello, WordPress, SharePoint online, Slack.

Private Law Firm (Aug 2024-Feb 2025):

• Organizational Development plans and project management of tech stack focused on process optimization and reducing redundant data management to meet organizational goals of paperless record system.
• Executive coaching and SWOT analysis to create business development plan and employee resources deliverables including the creation of employee handbook, operating policies and technology onboarding.
• Developed and implemented three-year evolution plan including designing a scalable vision of organizational goals delivering a year over year increase of 1000 billable hours for each professional.
• Delivered leadership tools and playbooks to support senior legal staff in policy development scaled to 4 areas of practice using agile project and business tools resulting in a 300% increase in intakes.
• Created and implemented KPI business performance plans for future state workforce capabilities and capacity targeting 300% increase in team members within 12 months.
• Implemented Lean Six Sigma strategies and analysis to reduce file management cycle time and identify gaps in client-facing processes resulting in 40% faster response time to sales leads and inquiries.
• Tools used: Microsoft Project, Microsoft 365, Clio, Google Workspace, Estate Planner, Estably, Zoom, PowerBI, Viso, Canva, Wordpress.

NGO Client Apr. 2020- Feb. 2024 (Agriculture and Indigenous Priorities):

• Provided consultation services for organizational restructuring, business strategies, project leadership coaching, and ERP to support in-coming and out-going Board of Directors.
• Developed and implemented stakeholder management model to create a shared vision of goals and evaluation of strategies for donor programs increasing funds raised by +50%.
• Delivered leadership tools and playbooks to support policy development and created and implemented organizational business plan for future state volunteer coordination targets by 75% within funding year
• Created and implemented infrastructure solutions and strategies for digital transformation and organizational development goals by integrating digital solutions for community development and increasing contact list by 50-60% annually.
• Tools used: Microsoft 365, Microsoft Project, Sharepoint, PowerBI, Viso, Trello, Jira, Wordpress, Google Workspace, Survey Monkey, Canva

NGO Client May 2016- Nov 2016 (International Orphanage Funding):

• Provided consultation services for organizational restructuring, business strategies, project leadership coaching, and UNDRIP organizational development plans to support restructuring of Board of Directors.
• Developed and implemented stakeholder management approaches to create a shared vision of goals and evaluation of strategies for complex international housing project and ECE program delivery including scalable donor programs increasing funds raised by 150%.
• Delivered leadership tools and playbooks to support policy development and created and implemented organizational business plan for future state volunteer coordination targets by 120% within funding year
• Created and implemented ERP solutions and strategies for digital transformation by integrating digital solutions for community development and increasing contact list by 50-60% annually.
• Spearheaded compliance protocols and led procurement discovery for CPI integration for Ecommerce website.
• Tools used: Microsoft Office (SharePoint, Teams, Excel, PowerPoint, WORD, Microsoft Project), Wordpress, WhatsApp Business, Zoom

• Established a knowledge management ERP Centre of Excellence, leading to streamlined processes and enhanced UX across Canada
• Completed SWOT analysis of national knowledge systems and governance within 30 days of hire
• Managed CBA budgetary targets and reported to regional leaders for workforce management/staffing targets and five-year strategic plan targets
• Led a multidisciplinary technical team and created business project plans, resulting in the successful implementation of ERP knowledge management initiatives for 5,000 employees
• Implemented a nationally oriented knowledge management application, achieving 91% adoption rate within 90 days post-launch
• Developed a change management solution to repair relationships between regional leaders, resulting in accelerated project timelines
• Total project outcomes captured 1.2M in productivity gains and 21M in indemnity
• Tools used: Microsoft Project, OneNote, SharePoint, Salesforce, Workaday, ServiceNow, Viso, PowerBI, Teams, Jira, Confluence, Gantt

• Directed strategic direction and business planning, leading to a revenue sales increase of $1M within one fiscal year working with internal team, vendors and, surveyors, and engineering departments from 5 municipalities
• Acted as project manager, organizational representative, and contract manager for publicly funded infrastructure improvements contracts ranging from $500K - $1.5M under Ministry of Municipal Affairs funding
• Delivered strategic approach on transit operations and crew deployment effectiveness to the City of Victoria engineering resulting in operating cost reduction of 500K and decreased carbon footprint
• Created a sustainable funding model and circular economy outcomes for internal and external partners
• Recovered $300K of municipal contract billing within the first six weeks of hire through workflow and documentation review
• Tools used: Microsoft 365, SQL server, Jira, Microsoft Teams, Microsoft SharePoint Online, SQL Servers, Gantt.

• Customized LSS (Lean Six Sigma) business case summary presentations and project reports for financial stakeholder onboarding
• Designed strategic change management and communications plans to support wraparound delivery of applications to construction companies in Victoria
• Developed SaaS screening tools for employee safety and engagement, resulting in improved workplace safety and employee satisfaction
• Sourced and integrated comprehensive documentation and resource database of federal, provincial ministry, and industry regulations for project integration
• Tools used: Microsoft 365, Google Workspace, Microsoft Teams, Jira, Canva, Microsoft Project, Microsoft SharePoint online, Slack

• Presented expert leadership analysis to Canadian Senate in 215 resulting in securing Rural Development grant for ERP housing cross-provincial documents for Autism stakeholders in Alberta and BC.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Coordinated cross-functional project performance to resolve project issues, mitigate risks, identify areas of improvement and make adjustments resulting in a 40% reduction in cost across projects.
• Established effective communication among inter-provincial professional and clinical team members for enhanced collaboration and successful project completion and regional funding compliance resulting in decreased cycle time of report submissions by 35%.
• Prepared detailed reports on project status for stakeholders, legal appeals, and funding regulators to ensuring transparency and alignment with legislation and project objectives.
• Negotiated and managed third-party contracts related to project deliverables and funding models resulting in 2M of funding over a 2 year period.
• Tools used: Microsoft Project, Microsoft Office (Excel, WORD, Outlook, SharePoint), Wordpress, Zoom, Jira