Jodi Spracklin
Fort Saskatchewan,AB
Summary
Dynamic Customer Service Representative with TD Canada Trust, skilled in complaint resolution and transaction processing. Enhanced customer satisfaction through effective communication and relationship building. Proven ability to improve service delivery and ensure policy compliance, contributing to a loyal customer base and streamlined operations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
TD Canada Trust
Fort Saskatchewan
05.2009 - 09.2025
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline service delivery and improve response times.
Education
High School Diploma -
Father Patrick Merc
Fort McMurray, ABSkills
Customer support
Complaint resolution
Transaction processing
Service delivery improvement
Product knowledge
Communication skills
Team collaboration
Time management
Quality assurance
Policy compliance
Relationship building
Customer service
Active listening
Timeline
Customer Service Representative
TD Canada Trust
05.2009 - 09.2025
High School Diploma -
Father Patrick Merc