Jodi Spangaro
Ottawa,ON
Summary
With over 36 years of Hydro service, I am organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and work ethics. Ready to help team achieve company goals. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
GIS & Distribution Asset Records Administrator
Hydro Ottawa Ltd.
11.2004 - Current
- Streamline document retrieval processes, reducing time spent locating important files.
- Access Ontario Land Registry for Hydro Ottawa legal department as well as other operational departments
- Managed the migration of old records into a new database system, minimizing disruption to daily operations during transition periods.
- Maintain accurate and up-to-date records received from field staff as needed.
- Update GIS with new record information for unmetered services, generators, civic addressing and premises to be used within Hydro Ottawa billing system
- Monthly balancing of unmetered load consumption for billing purposes
- Provide nomenclature for electrical assets
- Review, markup drawings showing all existing and proposed Hydro Ottawa plant and respond to all City of Ottawa Municipal Consents on behalf of Hydro Ottawa
- Review and provide clearances and/or conditions and subsequent responses to all City of Ottawa Committee of Adjustment applications on behalf of Hydro Ottawa
- Many other duties as required
Collection Agent
Hydro Ottawa Ltd
11.2001 - 11.2004
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Customer Contact Agent
Hydro Ottawa Ltd.
11.2000 - 11.2001
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information via telephone
- Accurately directing followup action to proper departments for completion
Customer Service Agent
Goulbourn Hydro
04.1999 - 11.2000
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Performed all Billing and Collection requirements
- Processed and Balanced all daily Cash settlements & deposits
- Support for all Operations processes
Billing & Collections Representative
Kanata Hydro
10.1988 - 04.1999
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Maintained detailed records of customers'' billing history, enabling fast resolution of any issues that arose.
- Reduced late payments by consistently following up on overdue accounts with tactful reminders and efficient payment plans.
- Organized and maintained both physical and digital filing systems for easy access to customer billing records, aiding in swift resolution of inquiries.
- Researched returned checks and arranged payment.
- Reviewed payment plan with accounts payable by phone or email.
- Reconciled overpayments and requested refund checks for credit balances or billing errors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Coordinating of electrical disconnection and reconnection for nonpayment
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
St. Paul's Catholic High School
Nepean06.1988
Skills
the ability to prioritize competing inquiries in a very tight timeline based on level of urgency
strong oral and written communication skills;
confidence to liaise with a range of staff at all levels within an organization;
manage schedules and deadlines;
problem-solving and analytical skills;
excellent organizational skills and multitasking abilities;
the ability to gain a clear overview of the organization and its activities;
being comfortable with new technology and adapting rapidly to new trends
a high level of awareness of information management principles and familiarity with information systems and archives;
attention to detail;
flexibility and adaptability;
consistently demonstrate leadership, not only in day to day tasks, but also in the results obtained for the company
Languages
English
Elementary
Timeline
GIS & Distribution Asset Records Administrator
Hydro Ottawa Ltd.
11.2004 - Current
Collection Agent
Hydro Ottawa Ltd
11.2001 - 11.2004
Customer Contact Agent
Hydro Ottawa Ltd.
11.2000 - 11.2001
Customer Service Agent
Goulbourn Hydro
04.1999 - 11.2000
Billing & Collections Representative
Kanata Hydro
10.1988 - 04.1999
High School Diploma -
St. Paul's Catholic High School
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