Jodi Seabrook
St. Stephen
Summary
Hardworking and motivated team player with 10 years of experience in customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
10
10
years of professional experience
Work History
Team Lead
Tractor supply Co
Calais
04.2026 - Current
- Supervise daily operations
- Train new employees on customer service techniques and product knowledge.
- Manage inventory levels and organize stock for efficient product accessibility.
- Delegate daily tasks to team members to optimize group productivity.
- Collaborate with team members to maintain store cleanliness and organization standards.
Customer Service Representative
Circle K
Calais
03.2024 - 04.2026
- Assisted customers with product inquiries and current available sales.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service procedures, store policies and cash register procedures.
- Helped management insure that all staff were up to date on all training materials and monthly safety reviews.
- Maintained cleanliness and organization of store shelves, displays, stock rooms and outside the store to pass both Circle K and Irving inspections.
- Assisted with daily cash office procedures and balancing tobacco inventory.
- Checked in all store signage and insured it was set up per plan-o-gram.
- Worked with vendors to insure proper inventory, delivery and displays of store products.
- Completed weekly store ordering.
- Helped run the store while the store manager was out of work by training the temporary store manager as well as training the incoming assistant manager before leaving to join the Tractor Supply team.
Management
Mardens
Calais
05.2016 - 08.2023
- Monitored staff performance and addressed issues.
- Oversaw scheduling to ensure adequate staffing during peak hours.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led bi-weekly team meetings to continuously improve performance and safety for staff and customers.
- Helped new employees through on-boarding paperwork and training.
- Checked in with departments regularly to discuss visual merchandising strategies to enhance product presentation.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Worked where the help was needed in the store. Cash register, cash office, all store departments, helped guide the receiving team with truck day plans, organization, pushing freight from the backroom, and unloading trucks both by hand and pallet jacks.
- Worked with the company owners, store buyers, trucking companies, merandizers and advertising to insure the store was full and constantly changing.
- Worked with HR on in-store SHARP inspections to ensure the store was safe and up to date on all OSHA requirements.
Education
St. Stephen High School
ST STEPHEN, NBSkills
- Employee training
- Inventory management
- Customer relationship management
- Visual merchandising
- Staff scheduling
- Performance monitoring
- Delegation skills
- Attention to detail
- Organization
- Onboarding and orientation
- Cash handling procedures
Languages
English
First Language
References
References available upon request.
Timeline
Team Lead
Tractor supply Co
04.2026 - Current
Customer Service Representative
Circle K
03.2024 - 04.2026
Management
Mardens
05.2016 - 08.2023
St. Stephen High School