Jodi Lemoine-Ramirez
Halifax
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Knowledgeable [Desired Position] with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
Peavy Mart
08.2022 - 05.2025
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Implemented process improvements that enhanced team efficiency and service delivery.
- Resolved escalated customer issues, ensuring timely and satisfactory solutions.
Sales Representative
Answer Net
08.2016 - 01.2025
- Developed and maintained strong customer relationships to drive sales growth.
- Demonstrated product knowledge to effectively address customer inquiries and needs.
- Collaborated with team members to create strategic sales plans and enhance performance.
- Conducted market research to identify potential clients and emerging industry trends.
Manager
Ardene
01.2014 - 05.2016
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple departments.
- Led cross-functional teams to streamline processes, resulting in improved workflow and productivity.
- Analyzed performance metrics to identify areas for improvement, driving targeted action plans.
- Managed budget allocation and resource planning to optimize project outcomes and reduce costs.
- Managed and motivated employees to be productive and engaged in work.
Manager
Jeans Experts
07.2004 - 12.2015
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
CCA
Eastern College
Halifax, NS05-2016
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- New hire training
- Goal setting
- Call center operations
Languages
Spanish
Limited Working
Timeline
Customer Service Supervisor
Peavy Mart
08.2022 - 05.2025
Sales Representative
Answer Net
08.2016 - 01.2025
Manager
Ardene
01.2014 - 05.2016
Manager
Jeans Experts
07.2004 - 12.2015
CCA
Eastern College
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