Jodi McArthur
Nelson,BC
Summary
My best attributes are that I’m very responsible and trustworthy, an excellent problem solver and perform well under pressure, good with people and making them feel heard and love to learn.
Overview
1
1
Certification
3
3
years of post-secondary education
22
22
years of professional experience
Work History
Optical Assistant
L’Optique Fashion Eye Gallery
Nelson, BC
07.2018 - 09.2025
- Assisted customers in selecting frames and lenses tailored to their needs.
- Managed inventory of eyewear products and supplies, ensuring optimal stock levels to meet customer demand.
- Assisted in choosing new frame styles and input new items into inventory.
- Processed cash and card transactions while submitting benefit plan requests to streamline customer payments.
- Ensured smooth business operations while sole employee during owner's holidays
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed patient records with attention to detail and confidentiality requirements.
- Educated patients on proper care and handling of eyewear products.
- Adjusted fit of patients' glasses and performed basic repairs under office warranty to enhance customer satisfaction.
Customer Service Representative
Wine Kitz
Nelson, BC
07.2016 - 06.2017
- Guided customers in product selection and addressed wine-related inquiries to enhance their experience.
- Supported customers in bottling and labeling processes, ensuring quality and presentation.
- Ensured cleanliness and organization of retail space and displays to create an inviting shopping environment.
Educational Assistant
School District 8
Nelson, BC
09.2003 - 03.2006
- Supported students with special needs during lessons and activities.
- One on one teaching of children with Autism.
- Facilitated small group instruction to enhance student learning.
- Communicated effectively with parents regarding student progress and needs.
- Assisted teachers in preparing classroom materials and resources.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Vancouver, BC 09.1997 - 05.2000
LV Roger’s High School
Nelson, BCPsychology, Biology, Criminology
Douglas College
New Westminster, BCWatercolour, Life Drawing
Kootenay School of Art
Nelson, BCSkills
- Product selection
- Inventory management
- Patient education
- Cash handling
- Customer relationship management
- Problem resolution
- Attention to detail
- Appointment scheduling
- Prescription interpretation
- Supply restocking
Accomplishments
- When receiving my Bachelor of Arts I received admission the Golden Key Honour Society representing the top 15% of my class
- At Simon Fraser University I received several scholarships and bursaries
Certification
- Bachelor of Arts in Psychology
- Picture Exchange Communication System (a method of communicating with nonverbal individuals)
References
References available upon request.
Timeline
Optical Assistant
L’Optique Fashion Eye Gallery
07.2018 - 09.2025
Customer Service Representative
Wine Kitz
07.2016 - 06.2017
Educational Assistant
School District 8
09.2003 - 03.2006
Bachelor of Arts - Psychology
Simon Fraser University
09.1997 - 05.2000
Psychology, Biology, Criminology
Douglas College
LV Roger’s High School
Watercolour, Life Drawing
Kootenay School of Art