Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jodi Madore

Hamilton,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Has also successfully handled escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Tjx Canada
Ancaster, Ontario
03.2023 - Current
  • Evaluated and authenticated returns, exchanges, and voids for accuracy and compliance.
  • Established rapport with customers and team members to foster a positive work environment.
  • Collaborated with departments to swiftly resolve complex customer issues.
  • Analyzed customer feedback to pinpoint improvement opportunities in products and services.
  • Provided assistance via phone and email to address customer inquiries effectively.
  • Cultivated relationships with customers to enhance satisfaction levels.
  • Coordinated customer service activities, including resolving complaints and offering product information.
  • Delivered training programs to associates to enhance performance and customer relations skills.

Full Time Associate

Tjx
Ancaster, ON
11.2021 - 03.2022
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Built relationships with customers by providing friendly customer service.
  • Helped customers locate items within the store.

  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted customers with selecting items and answering questions about products.

Education

Diploma in Early Childhood Education - Early Childhood Education

Mohawk College of Applied Arts And Technology
Hamilton, None
05-1993

High School Diploma -

Winona High School
Winona Ontario
06-1988

Skills

  • Team collaboration
  • Communication skills
  • Employee training
  • Time management
  • Relationship building
  • Problem solving
  • Point of sale operation
  • Task prioritization
  • Attention to detail

Affiliations

  • Very involved with the joy committee, plan and implement activities for huddled and in the lounge
  • Love going for walks on my days off with friends

Timeline

Customer Service Coordinator

Tjx Canada
03.2023 - Current

Full Time Associate

Tjx
11.2021 - 03.2022

Diploma in Early Childhood Education - Early Childhood Education

Mohawk College of Applied Arts And Technology

High School Diploma -

Winona High School

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Jodi Madore