Jodi Gaudaur
Thorold,ON
Summary
Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving. Committed to ensuring utmost customer satisfaction and loyalty. Thrives as a collaborative team player who easily adapts to changing needs. Consistently focuses on achieving results through efficient and empathetic service, earning recognition for reliability and a proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk
Advantage Restaurant Supply And Service
07.2022 - 07.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Responded to inbound inquiries regarding accounts and payments
- Submitted cash and check deposits and generated cash receipts to record money received
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Used accounting software to reconcile accounts, track income, and generate invoices
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions
Gas Station Attendant
Canadian Tire Gas
02.2024 - 03.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.2
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Ensured customer satisfaction by providing friendly service and accurate information on products.
Pizza Cook
Domino's Pizza
01.2024 - 02.2024
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Front Desk Agent
Ramada
01.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Retail Sales Associate Cashier
Avondale Food Stores
01.2022 - 01.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
Receptionist
Auto Value Hyundai
03.2020 - 03.2022
- Filed and organized papers and kept work desk in orderly condition
- Communicated with visitors and answered any inquiries they had; directed them accordingly
- Operated photocopy machine, fax and telephone
- Received payment from customers for items and provided correct change if needed
- Welcomed customers and guests
- Collected payments by accepting cash, debit or credit card
- Verified credit by reviewing and recording customer information and operating authorized systems
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
Administrative Assistant
Canadian Niagara Hotels
01.2018 - 02.2020
- Typed memos, correspondence, reports and other documents
- Scheduled and confirmed sales appointments and service advisor
- Directed customers to the correct department, notify the appropriate person that a customer is waiting, and introduced the customer to the salesperson
- Billed customers and filed warranties
- Made travel arrangements, managed itineraries, scheduled meetings, and organized filing systems
- Answered telephone calls and directed to the appropriate staff or take messages when required
- Assisted Accounts Receivable in letter preparation, collection calls and data entry
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Assisted coworkers and staff members with special tasks on daily basis
Education
Culinary Diploma -
Niagara College
Welland, Ontario04.2023
Diploma: Police And Justice Studies -
Niagara College
Welland, Ontario03.2022
Skills
- Account Monitoring
- Mail Routing
- Customer Relations
- Payment Coordination
- Financial Records and Reporting
- Payment Posting
- Collections Understanding
- Statement Review
- Debt Collection
- Customer Service
- Accounts Payable
- Data Entry
- Purchase Orders
- Month-End Closing Procedures
- Customer service
- Data entry
Languages
English
Full Professional
Timeline
Gas Station Attendant
Canadian Tire Gas
02.2024 - 03.2024
Pizza Cook
Domino's Pizza
01.2024 - 02.2024
Front Desk Agent
Ramada
01.2023 - 01.2024
Accounts Receivable Clerk
Advantage Restaurant Supply And Service
07.2022 - 07.2024
Retail Sales Associate Cashier
Avondale Food Stores
01.2022 - 01.2024
Receptionist
Auto Value Hyundai
03.2020 - 03.2022
Administrative Assistant
Canadian Niagara Hotels
01.2018 - 02.2020
Diploma: Police And Justice Studies -
Niagara College
Culinary Diploma -
Niagara College
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