Jodi Burtoo
Whistler
Summary
Experienced and dedicated customer-focused server with management experience with a passion for delivering exceptional dining and restaurant experiences. Possessing extensive knowledge and hands-on expertise in all aspects of serving and front-of-house operations. Committed to ensuring a seamless and enjoyable dining experience for every guest. Cultivating a satisfied and loyal clientele, successfully contributing to bustling operations and consistently increasing sales volume.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Manager
Caramba Restaurant
06.2020 - 03.2025
- Monitored server performance and provided feedback to enhance server delivery.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Welcomed and greeted guests before presenting special menu items to clients.
Server/Supervisor
Turtle Jack's Muskoka Grill
06.2023 - 10.2023
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Bartender/Server
The Raven Room
03.2020 - 08.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
La Bocca Restaurant
02.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
Bracebridge, ON06-2015
Skills
- Team Training
- Policy implementation
- Restaurant operations
- Casual dining services
- Guest experience optimization
- Food safety
- Customer service management
- Complaint handling
- Dining room management
- Table management
- Problem-solving
- Reliable and responsible
Languages
English
Certification
- WHIMIS 2016
- Serving It Right Certificate 2023
- BarSmarts Certificate 2020
Timeline
Server/Supervisor
Turtle Jack's Muskoka Grill
06.2023 - 10.2023
Server/Manager
Caramba Restaurant
06.2020 - 03.2025
Bartender/Server
The Raven Room
03.2020 - 08.2020
Bartender/Server
La Bocca Restaurant
02.2018 - 03.2020
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
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