Jodi Bridle
Calgary,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Auburn Bay Residents Association
06.2022 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company services to provide accurate information to clients.
- Handled high-volume incoming calls while maintaining professionalism and courtesy.
- Adapted quickly to new technologies and procedures through ongoing training sessions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintenance Crew Member
Sundance Lake Residents Association
06.2022 - 01.2023
- Performed routine maintenance tasks to ensure optimal functionality of equipment and facilities.
- Trained new crew members on safety protocols and proper handling of maintenance tools.
- Followed routine maintenance checklist.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Lifeguard
YMCA
07.2016 - 03.2020
- Monitored pool activities to ensure safety compliance and respond to emergencies swiftly.
- Enforced facility rules while providing excellent customer service to patrons.
- Conducted regular inspections of pool area for cleanliness and equipment functionality.
- Implemented safety drills that improved readiness for emergencies among staff and patrons.
Mechanical Engineering Intern
National Oilwell Varco Inc
05.2019 - 08.2019
- Developed technical skills through training and shadowing experienced professionals.
- Read and interpreted blueprints, technical drawings, schematics.
- Assisted in developing 3D models and drawings for subcomponents of larger assemblies
Education
Bachelor of Science - Energy Engineering
University of Calgary
Calgary06-2025
Diploma - Mechanical Engineering Technologist
Southern Alberta Institute of Technology
Calgary, AB11-2021
High School Diploma -
Centennial High School
Calgary06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Conflict resolution
- Paperwork processing
- Microsoft Office Suite
Languages
English
Native or Bilingual
German
Elementary
Russian
Elementary
Interests
- Music
- Drums
- Rock Climbing
- Video Games
- Photography
- Reading
- Languages
Timeline
Customer Service Representative
Auburn Bay Residents Association
06.2022 - Current
Maintenance Crew Member
Sundance Lake Residents Association
06.2022 - 01.2023
Mechanical Engineering Intern
National Oilwell Varco Inc
05.2019 - 08.2019
Lifeguard
YMCA
07.2016 - 03.2020
Bachelor of Science - Energy Engineering
University of Calgary
Diploma - Mechanical Engineering Technologist
Southern Alberta Institute of Technology
High School Diploma -
Centennial High School