Jo'Dene Santos
Hanford
Summary
Highly skilled and dedicated Home Care Provider with 3+ years of experience in providing health-related assistance to patients in their own homes. Compassionate Home Health care provider to assist in daily living and personal care services in patients' homes in accordance with an established care plan. One (1) year as a Hemodialysis Technician; Patients may have age-related issues, illnesses, injuries, and disabilities, limiting their abilities to care for themselves. Ensure that patients are well taken care off and making sure they are getting the best treatment as possible. Effective written and verbal communications; Strong organizational skills; Able to work independently and teamwork spirit oriented.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Provider
IHSS (In Home Support Service)
Hanford
06.2021 - Current
- Provide health care services in patients residences.
- Perform domestic and household tasks.
- Transport and accompany patients to doctors office or hospital.
- Administer simple prescribed medications.
- Assist with client's personal care activities.
- Monitor patients (vital signs, temperature, respiration, etc.) and report on their condition.
- Maintain patients care records.
- Assist patients with mobility and physical therapies/ exercises.
- Instruct and counsel patient and families on diet and exercise.
- Provide companionship and basic emotional or psychological support.
- Ability to monitor vital signs
- Time management and organizational skills
- Empathy and compassion to all patients
Front Desk Clerk
MOTEL 6
Lemoore
06.2021 - 11.2025
- Greeting guests; Checking guest in and out- registering guest, assigning rooms, and issuing room keys;
- Answering question, providing information about the hotel, amenities, and local attractions;
- Making and confirming reservation- working with guests online and in person;
- Handling and processing payments;
- Maintaining records, keep records of occupied rooms and guest accounts;
- Coordinating with other departments- contacting housekeeping or maintenance staff when guest reports a problem;
- Keeping the front desk organized- maintaining a tidy and organized front desk area.
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed reservations and responded to inquiries using hotel management software.
- Handled guest complaints with professionalism and resolved issues promptly.
- Processed payments and maintained accurate cash handling procedures daily.
- Organized and maintained front desk area for efficient workflow and cleanliness.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Assisted guests with local information, directions, and recommendations for services.
- Monitored security systems to ensure guest safety and property security consistently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Updated computer system with current guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Provided information regarding hotel amenities, services, and local attractions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identification for security purposes prior to issuing room keys.
- Prepared documents related to guest accounts including invoices, reservations.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Maintained accurate records of all guests' stays and charges.
- Reviewed account information and individual customer charges to produce correct bills.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Head Cashier/ Sales Associate
FOOTLOCKER
Dededo
06.2016 - 11.2019
- Greet customers entering establishment.
- Receive payment by cash, check, credit card, vouchers or automatic debit cards.
- Issue receipts, refunds, credits or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Keeps records of all transactions, receipts and disbursements.
- Balance cash and checks against field receipts and prepare appropriate daily and monthly case reports.
- Inspects and examines currency to detect counterfeit, foreign or damage; Inspects checks for proper amount, date, signature and endorsement.
- Maintain awareness of all promotions and advertisements;
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Solicit customers to sign up for a Footlocker Rewards card.
- Perform all other duties as assigned.
- Provides great customer service and upholds merchandising and store cleanliness standards.
- Answer customers' questions and provide information on procedures and policies.
- Prepares cash balancing reports.
Hemodialysis Technician
U.S. Renal Care
Tamuning
06.2015 - 05.2016
- Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure.
- Attaches dialyzer and tubing to machine to assemble for use.
- Mixes dialysate, according to formula.
- Primes dialyzer with saline or heparinized solution to prepare machine for use.
- Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine.
- Cleans area of access, using antiseptic solution.
- Connects hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer.
- Starts blood flow pump at prescribed rate.
- Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits.
- Calculates fluid removal or replacement to be achieved during dialysis procedure.
- Monitor the patient's vital sign.
- Ensure that the dialysis machine is working properly, and that blood is moving through the tubes.
- Check blood chemistry to see if waste products are being removed.
- Record treatment information.
- Monitors patient for adverse reaction and hemodialysis machine for malfunction.
- Takes and records patient's post dialysis weight, temperature, blood pressure, pulse rate and respiration rate.
- May fabricate parts, such as cannulas, tubing, catheters, connectors, and fittings using hand tools.
- Clean and repair equipment as needed.
- Perform all other duties as assigned.
- Explains dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties.
- Takes and records patient's predialysis weight, temperature, blood pressure, pulse rate and respiration rate.
- Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards.
Education
Certified Phlebotomy -
CTSI
Visalia, CACertified Medical Billing and Coding Specialist -
Guam Marianas Training Center
Skills
- Adhering to a personalized care plan
- Checking vital signs
- Assisting with hygiene-related activities
- Helping patients dress and undress
- Taking clients to doctor visits
- Performing light housekeeping
- Administering medications
- Legal Administration
- Keeping records of each visit
- Patient monitoring
- Medication administration
- Communication skills
- Attention to detail
- Team collaboration
- Organizational skills
- Problem-solving
- Data entry
- Dependable and responsible
- Flexible and adaptable
Training Workshop
- Certified Phlebotomy, National Health Care Association
- Certified Medical Billing and Coding Specialist, Guam Marianas Training Center
Timeline
Provider
IHSS (In Home Support Service)
06.2021 - Current
Front Desk Clerk
MOTEL 6
06.2021 - 11.2025
Head Cashier/ Sales Associate
FOOTLOCKER
06.2016 - 11.2019
Hemodialysis Technician
U.S. Renal Care
06.2015 - 05.2016
Certified Phlebotomy -
CTSI
Certified Medical Billing and Coding Specialist -
Guam Marianas Training Center