Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Multi Unit Manager
Yoyoso
10.2023 - 09.2024
Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
Store Manager
Hot Topic, Inc.
08.2017 - 02.2023
Run the day to day operation of a new store
Train staff to a high level of customer service and accountability
Ensure a fun environment for customers and staff
Store Manager
Bench
08.2016 - 04.2017
Typical duties of a manager
Sadly due to financial restructuring this location and several others were closed as they were remote locations in smaller centres so as of April 1st I am no longer with Bench
Store Manager
Sunrise Records
11.2015 - 02.2016
Did the initial store opening set up and hired all staff for this location
Once the store was open I was responsible for all store procedures hiring training ordering inventory shipping and receiving payroll as well as educating customers on the resurgence of vinyl and how to care for it with this knowledge I was able to build a loyal customer base for our location
Reason for leaving: due to lease negotiations not going in our favour we sadly have to close the store until a new agreement could be made for a new space in the mall
Store Manager
Stokes
11.2014 - 11.2015
Typical duties of a manager
Day to day running of the store hiring and ongoing training of staff payroll shipping and receiving inventory control
Store Manager
Sunglass Hut
03.2013 - 11.2014
Day to day running of the store
Selling and training staff to sell luxury brand sunglasses
Store Manager
Boathouse
04.2011 - 03.2013
Managed the day to day running of the store from everything to hiring training opening closing payroll scheduling shipping receiving
Store Manager
Costa Blanca
05.2010 - 04.2011
Day to day running of the store
Hiring and training of all staff to a high level of customer service
Maintain store standards for visual presentation as well as cleanliness
Covered a maternity leave in this store
Store Manager
Aldo
02.2009 - 05.2010
Day to day running of the outlet location on Kenaston Blvd
Open close store, hire train and motivate staff, scheduling and payroll shipping and receiving and all other store responsibilities