Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocobi Chambers

El Sobrante

Summary

Dynamic Technology Support Senior Specialist with extensive experience at JPMorgan Chase, specializing in technical troubleshooting and user training.

Overview

7
7
years of professional experience

Work History

Technology Support Senior Specialist

JPMorgan Chase
San Francisco
07.2023 - Current
  • Facilitated daily operations and coordinated project tasks for team efficiency.
  • Executed workstation setups to ensure optimal functionality.
  • Resolved technical hardware and software issues to minimize downtime.
  • Delivered high-level service to enhance user experience.
  • Coordinated with internal teams to complete daily assignments and meet deadlines.

Field Service Technician Lead

First Republic Bank
San Francisco
02.2022 - 07.2023
  • Directed onboarding processes for all lines of business, serving over 250 joiners monthly.
  • Coordinated efforts across IS, Admin Services, access management, and Human Resources.
  • Facilitated meetings for onboarding and relocation activities to ensure smooth transitions.
  • Break fix hardware and software issues

Field Service Technician

First Republic Bank
San Francisco
02.2018 - 02.2022
  • Executed hardware deployment to enhance technological efficiency.
  • Managed Windows rollout and core conversion projects effectively.
  • Developed wiring documentation for internal and external clients.
  • Configured workstations to maximize user experience.
  • Delivered high-level service to ensure customer satisfaction.

Education

Some College (No Degree) - General Studies

Collage of Alameda
Alameda, CA

Skills

  • Technical support and troubleshooting
  • Hardware and software installation
  • Network configuration and management
  • User training and onboarding
  • Customer service excellence
  • Citrix and SCCM expertise
  • ServiceNow proficiency
  • Time management skills
  • Workstation setup and maintenance
  • Multitasking abilities
  • Active Directory administration
  • Desktop application support

Timeline

Technology Support Senior Specialist

JPMorgan Chase
07.2023 - Current

Field Service Technician Lead

First Republic Bank
02.2022 - 07.2023

Field Service Technician

First Republic Bank
02.2018 - 02.2022

Some College (No Degree) - General Studies

Collage of Alameda

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