Jocobi Chambers
El Sobrante
Summary
Dynamic Technology Support Senior Specialist with extensive experience at JPMorgan Chase, specializing in technical troubleshooting and user training.
Overview
7
7
years of professional experience
Work History
Technology Support Senior Specialist
JPMorgan Chase
San Francisco
07.2023 - Current
- Facilitated daily operations and coordinated project tasks for team efficiency.
- Executed workstation setups to ensure optimal functionality.
- Resolved technical hardware and software issues to minimize downtime.
- Delivered high-level service to enhance user experience.
- Coordinated with internal teams to complete daily assignments and meet deadlines.
Field Service Technician Lead
First Republic Bank
San Francisco
02.2022 - 07.2023
- Directed onboarding processes for all lines of business, serving over 250 joiners monthly.
- Coordinated efforts across IS, Admin Services, access management, and Human Resources.
- Facilitated meetings for onboarding and relocation activities to ensure smooth transitions.
- Break fix hardware and software issues
Field Service Technician
First Republic Bank
San Francisco
02.2018 - 02.2022
- Executed hardware deployment to enhance technological efficiency.
- Managed Windows rollout and core conversion projects effectively.
- Developed wiring documentation for internal and external clients.
- Configured workstations to maximize user experience.
- Delivered high-level service to ensure customer satisfaction.
Education
Some College (No Degree) - General Studies
Collage of Alameda
Alameda, CASkills
- Technical support and troubleshooting
- Hardware and software installation
- Network configuration and management
- User training and onboarding
- Customer service excellence
- Citrix and SCCM expertise
- ServiceNow proficiency
- Time management skills
- Workstation setup and maintenance
- Multitasking abilities
- Active Directory administration
- Desktop application support
Timeline
Technology Support Senior Specialist
JPMorgan Chase
07.2023 - Current
Field Service Technician Lead
First Republic Bank
02.2022 - 07.2023
Field Service Technician
First Republic Bank
02.2018 - 02.2022
Some College (No Degree) - General Studies
Collage of Alameda