Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

JOCKY MACWAN

Scarborough,ON

Summary

Entry-level IT Support and SOC Analyst professional with hands-on experience in system troubleshooting, security monitoring, and log analysis. Strong foundation in networking, SIEM tools, and incident detection through practical labs and projects. Seeking a Junior IT Support or SOC Analyst role in Canada.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Supervisor (IT-Focused)

Pizza Pizza
07.2024 - Current
  • Provided front-line technical support for POS systems, troubleshooting system and connectivity issues to reduce downtime.
  • Resolved operational and technical issues while maintaining service availability.
  • Trained staff on system usage and basic troubleshooting procedures.
  • Strong communication and teamwork skills while collaborating with team members to resolve issues efficiently.

Python Developer (Entry-Level)

Ignitive IT Solutions
01.2023 - 12.2023
  • Developed Python scripts to automate tasks, process data, and improve workflow efficiency, supporting operational and analytical use cases..
  • Debugged applications and supported AI-related features to improve performance and reliability.
  • Documented technical processes to support knowledge transfer and reuse.

Python Developer Intern

Ignitive IT Solutions
07.2022 - 12.2022
  • Assisted in Python-based automation and data processing work.
  • Performed data validation and optimization to improve dataset quality.
  • Supported testing and deployment activities in development environments.

Education

Postgraduate Certificate - Cybersecurity

Durham College
Oshawa, Canada
08-2025

Postgraduate Certificate - Artificial Intelligence

Durham College
Oshawa, Canada
08.2024

Bachelor of Computer Applications - BCA

Gujarat University
India
05.2022

Skills

  • Operating Systems: Windows 10/11, Linux (Ubuntu)
  • IT Support: System & Network Troubleshooting, End-user support
  • Security and Monitoring: Splunk SIEM, Wireshark, Nmap, Log Analysis, Incident Detection (Basic – Labs)
  • Networking: TCP/IP, DNS, DHCP, VLANs, Firewalls, VPN
  • Cloud Fundamentals: Microsoft Azure (AZ-900 in progress), AWS (basic)
  • Programming: Python (automation and scripting)
  • Frameworks: NIST, ISO/IEC 27001 (familiar)
  • Tools: Microsoft 365, Active Directory (basic), Virtual Machines

LANGUAGES

English(Fluent)
French (Basic)
Hindi (Native)
Gujarati (Native)

Certification

  • CompTIA Security+ - In Progress
  • ISC2 Certified in Cybersecurity (CC) - In Progress
  • Google Cybersecurity Foundations
  • Splunk Fundamentals (labs)

Timeline

Operations Supervisor (IT-Focused)

Pizza Pizza
07.2024 - Current

Python Developer (Entry-Level)

Ignitive IT Solutions
01.2023 - 12.2023

Python Developer Intern

Ignitive IT Solutions
07.2022 - 12.2022

Postgraduate Certificate - Artificial Intelligence

Durham College

Bachelor of Computer Applications - BCA

Gujarat University

Postgraduate Certificate - Cybersecurity

Durham College
JOCKY MACWAN