Jocelyn Themmen
Winnipeg,MB
Summary
Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Canad Inns Club Regent
11.2022 - Current
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
- Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
- Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.
- Coordinated with maintenance teams for resolution of any repair or maintenance issues affecting guest rooms or common areas.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Completed schedules, shift reports, and other business documentation.
Residential House Cleaner
K&E Cleaning
02.2022 - 09.2022
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Maintained a high level of hygiene in clients homes by sanitizing surfaces and disinfecting high-touch areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Room Attendant
Canad Inns Club Regent
02.2019 - 08.2021
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Disposed of trash and recyclables, sanitized guest rooms thoroughly & stocked guest rooms with linens & amenities
Education
High School Diploma -
Transcona Collegiate
Winnipeg, MB06.2020
Skills
- Cleaning practices & techniques
- Workload prioritization
- Problem-Solving
- Clear Communication
- Multitasking
- Organizational Skills
- Reliability
- Team Coordination
Languages
English
Full Professional
Hobbies
Enjoying the outdoors, cleaning, reading / writing, listening to music & spending time with family & friends
References
Carrie Hoyle 204-899-3837
Linda Oakley 204-997-9832
Timeline
Housekeeping Supervisor
Canad Inns Club Regent
11.2022 - Current
Residential House Cleaner
K&E Cleaning
02.2022 - 09.2022
Room Attendant
Canad Inns Club Regent
02.2019 - 08.2021
High School Diploma -
Transcona Collegiate
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