Jocelyn E. Vasquez-Flores
Ontario
Summary
Dynamic Digital Personal Shopper at Walmart Store #3796, recognized for achieving high customer satisfaction ratings through exceptional product selection and organized order fulfillment. Expert in accuracy and deadline management, I effectively collaborated with staff to enhance productivity while mentoring junior employees, ensuring a seamless shopping experience for all customers.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart Store #3796
10.2023 - Current
- Assisted customers in selecting products based on preferences and requirements.
- Maintained organized shopping lists to ensure efficient order fulfillment.
- Collaborated with store staff to locate out-of-stock items for timely delivery.
- Train new employees, and have them shadow the day-to-day work in process steps.
- Mentored junior staff, promoting teamwork and enhancing overall productivity in the department.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Associate of Science - Psychology
Chaffey College
Rancho Cucamonga, CA06-2028
Skills
- Customer assistance
- Product selection
- Organized order fulfillment
- Collaboration with staff
- Accuracy in order processing
- Deadline management
- Store layout memorization
- High satisfaction ratings
- Task prioritization
- Substitution tracking
Timeline
Digital Personal Shopper
Walmart Store #3796
10.2023 - Current
Associate of Science - Psychology
Chaffey College