Summary
Overview
Work History
Skills
Languages
Additional Information
Timeline
Generic

Jocelyne Ryan

Saint-Jean-Sur-Richelieu,QC

Summary

At Eggsoleil, I excelled in delivering exceptional customer service and maintaining high cleanliness standards, showcasing my strong work ethic and hospitality service expertise. My ability to handle high-volume dining with poise led to increased customer satisfaction and repeat business, underscoring my proficiency in guest engagement and team collaboration.

Overview

3
3
years of professional experience

Work History

Serveuse

Eggsoleil
12.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Order Accuracy
  • Table Bussing
  • Guest Relations Management
  • Dining area maintenance
  • Order Management
  • Menu presentation
  • Daily specials memorization
  • Bill computation
  • Reliable and Responsible
  • Warm and Friendly
  • Reliability
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Teamwork and Collaboration
  • Effective Communication
  • Food and Beverage Service
  • Staff Training
  • Courteous Phone Demeanor
  • Analytical Thinking
  • Tableside Service

Languages

French
Francais

Additional Information

Je suis une personne retraité avec beaucoup de personnalité et de joie de vivre et je cherche un travail 2 jours semaine et au plus 3 jours ou comme Hotesse avec un sourire et une bienvenue facile. Présentement ma clientèle me demande personnellement pour mon service rapide et courtois et toute l'attention que je porte à chaque personne indivuduellement .La clientèle est de plus en plus agées et demande une attention particulière qu'ils apprécient particulièrement de se sentir bienvenue et un plus par une personne de leur âge.

Timeline

Serveuse

Eggsoleil
12.2021 - Current

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Jocelyne Ryan