Jocelyne Roch
Hudson,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
CSR, Sales
Cascades Containerboard Packaging
07.2021 - Current
- Leveraged sales expertise to promote products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls and email promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
CSR, Sales
New Roots Herbal
11.2019 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants. enter orders
- Answered customer telephone calls promptly and email
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
CSR, Sales
Veritiv Operating Co, Unisource Worldwide
09.2018 - 10.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
CSR, Sales
Spicers
04.2015 - 07.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CSR, Sales
Crites And Riddell Basic
11.2012 - 04.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
CSR, Sales
Avon Cosmetics
08.2011 - 10.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled customer inquiries and suggestions courteously and professionally.
CSR, Sales
MHD Rockland
06.2010 - 08.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Accounts Payable Clerk
TransForce (Daily Transport)
01.2010 - 06.2010
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
CSR, Sales
Produits Scientifiques ESBE
06.2009 - 01.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
CSR, Sales
Nestle Ice Cream
05.2006 - 06.2009
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Sales 101 Nestle
Cours Des Ventes Nestle
Lachine, QC08.2006
Diploma of Collegial Studies
Cegep Du Vieux Montreal
Montreal, QC08.1989
High School Diploma -
Ecole Secondaire De Vaudreuil
Vaudreuil-Dorion, QC06.1982
Skills
- Excellent communication
- Professional demeanor
- Problem-solving abilities
- Customer relationship management
- Positive attitude
- Team collaboration
- Attention to detail
- Telephone etiquette
- Data Entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Additional Information
Work experience with
- SAP
-Quantum
-Citrix
-Outlook
-Excel
Timeline
CSR, Sales
Cascades Containerboard Packaging
07.2021 - Current
CSR, Sales
New Roots Herbal
11.2019 - 07.2021
CSR, Sales
Veritiv Operating Co, Unisource Worldwide
09.2018 - 10.2019
CSR, Sales
Spicers
04.2015 - 07.2018
CSR, Sales
Crites And Riddell Basic
11.2012 - 04.2015
CSR, Sales
Avon Cosmetics
08.2011 - 10.2012
CSR, Sales
MHD Rockland
06.2010 - 08.2011
Accounts Payable Clerk
TransForce (Daily Transport)
01.2010 - 06.2010
CSR, Sales
Produits Scientifiques ESBE
06.2009 - 01.2010
CSR, Sales
Nestle Ice Cream
05.2006 - 06.2009
No Degree - Sales 101 Nestle
Cours Des Ventes Nestle
Diploma of Collegial Studies
Cegep Du Vieux Montreal
High School Diploma -
Ecole Secondaire De Vaudreuil
Similar Profiles
Christopher DungoChristopher Dungo
Lead Machine Operator at Cascades Containerboard PackagingLead Machine Operator at Cascades Containerboard Packaging
Michael TerryMichael Terry
Supervisor at Cascades Containerboard PackagingSupervisor at Cascades Containerboard Packaging
Robert ByrdRobert Byrd
Electrical & Instrumentation Technician at Cascades Containerboard PackagingElectrical & Instrumentation Technician at Cascades Containerboard Packaging
Luis Cruz-RiveraLuis Cruz-Rivera
Press Machine Operator/Assembly Line Production Worker at Cascades Containerboard PackagingPress Machine Operator/Assembly Line Production Worker at Cascades Containerboard Packaging
Christian CarrièreChristian Carrière
Laborer at Let's Get MovingLaborer at Let's Get Moving