Jocelyne Quiroz
Inland Empire
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PROPERTY SERVICE MANAGER
SEABREEZE MANAGEMENT COMPANY INC.
07.2025 - Current
- Process architectural applications
- Code Compliance
- Facility Maintenance
- Project Coordinator
- Vendors Walkthroughs
- Community updates
- Committee meetings
- Board Packets
- Budget Season
FRONT DESK CONCIERGE
SEABREEZE MANAGEMENT COMPANY INC.
02.2025 - 07.2025
- Greets and welcome guests with a professional and friendly demeanor.
- Handle guest inquiries, requests, and complaints promptly to ensure customer satisfaction.
- Coordinate reservations, appointments, and event bookings as needed.
- Maintain accurate records of guest information and transactions.
- Provide information about local attractions, dining, and transportation options.
- Assist with administrative tasks such as answering phones, managing emails, and scheduling.
- Collaborate with other departments to meet guest needs and resolve issues quickly.
- Uphold security protocols and confidentiality standards.
ACCOUNT MANAGER
BEMUS LANDSCAPING
09.2021 - 07.2023
- Guarantee regulatory compliance through diligent adherence to industry standards, federal regulations, state laws, and strict company policies while managing 18 different commercial and HOA properties.
- Conduct in-depth training for all employees to facilitate workflow efficiency and accuracy, ensuring proper integration and usage of new software programs.
- Collaborate with cross-functional teams to accurately prepare renewal contracts, create proposals, and design renderings to guarantee client satisfaction
OPERATIONS MANAGER
Bemus Landscape
05.2021 - 09.2021
- Implement scalable process improvements as well as modifications to policies and procedures to drive operational efficiency.
- Ensure a safe, clean, and healthy environment at all times to mitigate the risks of health endangerment.
- Provide mentorship and constructive feedback to employees regarding performance as well as areas of opportunities through coaching and career training.
JUNIOR ACCOUNT MANAGER
Bemus Landscape
03.2021 - 05.2021
- Properly document large quantities of company data in company computer software systems while always maintaining confidentiality.
- Meticulously review various forms of documentation to quickly handle discrepancies and guarantee accuracy.
- Execute multi-faceted team projects by delegating, planning, and prioritizing work to ensure quick and efficient turnaround times.
HEAD CASHIER
THE HOME DEPOT
10.2019 - 03.2021
- Exude a calm and professional demeanor while responding to escalated issues and determining the appropriate next steps to resolve them.
- Create and nurture strategic relationships with customers to provide support and quality solutions to major issues.
- Appropriately prioritize work to respond to constantly changing needs and urgent situations in a timely manner.
OPERATIONS MANAGEMENT INTERN
LOS ANGELES SPARKS
02.2020 - 07.2020
- Coordinated performers' events and auditions.
GUEST SERVICE REPRESENTATIVE
AEG/STAPLES CENTER /MICROSOFT THEATER
02.2015 - 04.2019
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
VISUAL/CASHIER/ STOCK
ABERCROMBIE & FITCH
11.2012 - 12.2014
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
BACHELOR'S DEGREE - Business Administration And Management
Cal State University, Dominguez Hills
Carson, CA06-2020
ASSOCIATE DEGREE - LIBERAL ARTS AND SOCIAL BEHAVIOR
Santa Monica College
Santa Monica, CA08-2018
Skills
- Microsoft Office Suite
- Data Entry & Analysis
- Project Management
- Email Correspondence
- File Maintenance
- Cross-Functional Collaborations
- Professional Training & Development
- Process Improvements
- Regulatory Compliance
- Excel Spreadsheet Reporting
- Human Resources
- Sales & Marketing
- Strategic Planning
- Conducting Research
- Client Relations
- Task Delegation
- Recruiting
- Culture development
- Strategic business planning
Certification
- BTI IRRIGATION TRAINING PROGRAM- The Bilingual Training Institute
- IRRIGATION TECHNICIAN COURSE- Rain Bird Academy
Languages
Spanish
Timeline
PROPERTY SERVICE MANAGER
SEABREEZE MANAGEMENT COMPANY INC.
07.2025 - Current
FRONT DESK CONCIERGE
SEABREEZE MANAGEMENT COMPANY INC.
02.2025 - 07.2025
ACCOUNT MANAGER
BEMUS LANDSCAPING
09.2021 - 07.2023
OPERATIONS MANAGER
Bemus Landscape
05.2021 - 09.2021
JUNIOR ACCOUNT MANAGER
Bemus Landscape
03.2021 - 05.2021
OPERATIONS MANAGEMENT INTERN
LOS ANGELES SPARKS
02.2020 - 07.2020
HEAD CASHIER
THE HOME DEPOT
10.2019 - 03.2021
GUEST SERVICE REPRESENTATIVE
AEG/STAPLES CENTER /MICROSOFT THEATER
02.2015 - 04.2019
VISUAL/CASHIER/ STOCK
ABERCROMBIE & FITCH
11.2012 - 12.2014
BACHELOR'S DEGREE - Business Administration And Management
Cal State University, Dominguez Hills
ASSOCIATE DEGREE - LIBERAL ARTS AND SOCIAL BEHAVIOR
Santa Monica College