Summary
Overview
Work History
Education
Skills
Timeline
Server

Jocelyne McKay

Brandon,MB

Summary

Proven multitasker and exceptional communicator, I enhanced guest satisfaction and streamlined operations at RRFN restaurant through adept cash handling and personalized service. My strong work ethic and ability to engage guests positively contributed to a collaborative team environment, significantly improving efficiency and customer loyalty.

Overview

1
1
year of professional experience

Work History

Server

RRFN Restaurant
03.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

RRFN Gaming Center
11.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business expectations.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Grade 12 -

Erickson Collegiate Institute
Erickson, MB
07.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Supply Restocking
  • Positive and professional

Timeline

Server

RRFN Restaurant
03.2023 - 05.2024

Cashier

RRFN Gaming Center
11.2022 - 02.2023

Grade 12 -

Erickson Collegiate Institute

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Jocelyne McKay