Jocelyne Flores
San Diego
Summary
To obtain a challenging position offering career growth and advancement, where I can fulfill my passion for providing outstanding client services.
Overview
9
9
years of professional experience
Work History
Leasing Professional
Greystar-Greenfield Village Apartments
San Diego, CA
- Current
- Perform all sales and leasing activities to achieve the community’s revenue
- Conduct community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Inspect apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Use the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Ensure that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour.
- Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Administrative Assistant
Pipe Trades Plumbing, Pipe Fitting and HVAC
San Diego, CA
- 01.2025
- Receive phone calls, take messages and correspondence to the correct person
- Keep track of new service calls for HVAC and plumbing issues within San Diego
- Schedule appointments
- Weekly billing for services performed
- Maintain daily logs of service calls and active projects
- Send work orders and scope of work that needs to be performed
- Maintain record of payments and create invoices in QuickBooks
Government Consultant (Financial Support)
Artemis Consulting, LLC
San Diego, CA
01.2021 - 01.2024
- Managed budgets for the Navy
- Send out funding requests for new equipment
- Kept track of the document log
- Answered emails in a timely and efficient manner
- Created PIVOT tables to present to our Navy team
- Attended meetings
- Kept cash control of funding sent
- Submit Spend plan changes
- 40 hours per week
Customer Service Representative
Arrowhead General Insurance Agency
San Diego, CA
01.2018 - 01.2021
- Receive phone calls, take messages and correspondence to the correct person
- Policy Endorsements per requests of Insured
- Process Policy Payments
- Explain different policies we offer and the different carriers we provide
- 40 hours per week
Executive Assistant
Southwest Environmental
San Diego, CA
01.2017 - 01.2018
- Receive phone calls, take messages and correspondence to the correct person
- Keep track of office supplies
- Schedule toilet installation appointments
- Book hotel reservations for employees
- Weekly billing for toilets installed
- Maintain daily logs, keep executives calendars up to date and provide reminder
- 40 hours per week
Education
Associate of Arts - Accounting And Finance
San Diego Mesa College
San Diego, CA11-2019
Skills
- Bilingual in Spanish and English
- Critical thinker
- Attention to detail
- Analytical Thinking
- Accurate and Detail Oriented
- Ability to Multitask
- Quick Learner
- Organizational skills
- Conflict Resolution
- Excellent communication skills
- Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook
- Telephone and email etiquette
- Goal-oriented mindset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Government Consultant (Financial Support)
Artemis Consulting, LLC
01.2021 - 01.2024
Customer Service Representative
Arrowhead General Insurance Agency
01.2018 - 01.2021
Executive Assistant
Southwest Environmental
01.2017 - 01.2018
Leasing Professional
Greystar-Greenfield Village Apartments
- Current
Administrative Assistant
Pipe Trades Plumbing, Pipe Fitting and HVAC
- 01.2025
Associate of Arts - Accounting And Finance
San Diego Mesa College