Jocelyne De Leon
Lakeside
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Host /Cashier
Barona Valley Ranch Resort And Casino
Lakeside
10.2024 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to ensure smooth guest flow during peak hours.
- Coordinated with servers to relay guest requests and special needs effectively.
- Maintained cleanliness and organization of the host station throughout shifts.
- Engaged with guests to gather feedback on their dining experience regularly.
- Assisted in training new hosts on procedures and customer service standards.
- Handled customer inquiries and resolved issues professionally and calmly.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Cash services
Barona Valley Ranch Resort And Casino
Lake
10.2022 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained cash drawer integrity through regular balancing.
- Adhered to security protocols during cash handling procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Communicated effectively with team members to ensure smooth operations.
- Resolved customer inquiries regarding payment methods and transactions promptly.
- Worked with auditors to consistently comply with federal regulations.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Learned roles of other departments to provide coverage and keep store operational.
Lead Counter
Panda Express
El Cajon
08.2016 - 09.2017
- Processed transactions using point-of-sale systems efficiently and accurately.
- Maintained cleanliness and organization of the counter area throughout shifts.
- Collaborated with team members to provide excellent customer service during busy periods.
- Handled customer returns and exchanges according to store policies and procedures.
- Monitored inventory levels to support restocking efforts as needed.
- Supported training of new staff on counter operations and customer service practices.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Education
Charter School of San Diego
Lakeside, CASkills
- Cash handling
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Reservation management
- Professional appearance
- Detail-oriented
- Effective multitasking
- Patience and empathy
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Host /Cashier
Barona Valley Ranch Resort And Casino
10.2024 - Current
Cash services
Barona Valley Ranch Resort And Casino
10.2022 - 04.2023
Lead Counter
Panda Express
08.2016 - 09.2017
Charter School of San Diego