Education
Overview
Skills
Work History
Summary
Certification
26
Jocelyn Howe

Jocelyn Howe

Calgary,AB

Education

Dental Assisting Program

Risio Dental Institute
Calgary, AB
08.2025

High School Diploma -

Ecole McTavish Junior High School
Fort McMurray
06.2020

Overview

4
4
years of professional experience
1
1
Certificate

Skills

  • Customer Data Confidentiality
  • Interpersonal- ability to show empathy, resolve concerns/issues, maintain positive relationships with customers and employees at all levels of the company
  • Decision making skills- finding possible options/solutions, evaluate, implement
  • Highly refined knowledge and competency - MS Office (Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Sheets, Slides),
  • Dependability - able to follow through with commitment, time management
  • Able to work independently to complete tasks on time or brainstorm/collaborate as part of a team
  • Organization- maintain a clean and efficient work environment

Work History

Chairside Assistant

Franklin Dental Centre
01.2023 - Current
  • Ensured accurate record-keeping by diligently updating patient charts with relevant clinical information and treatment plans.
  • Maintained patient confidentiality by adhering strictly to HIPAA regulations throughout all aspects of documentation and communication.
  • Optimized infection control protocols by meticulously sterilizing instruments and maintaining a hygienic work environment at all times.
  • Improved efficiency of dental appointments by anticipating dentist''s needs and preparing necessary instruments and materials in advance.
  • Managed front desk operations by scheduling appointments, handling patient inquiries, and maintaining an organized workflow.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.

Data Entry Clerk, HSE

Primoris Canada
08.2021 - 01.2023
  • Used Intelex to create and submit reports of inspections, investigations and follow-up actions.
  • Reviewing and entering safety data information into Intelex database for up to 10+ sites/locations
  • Assisted in managing and creating multiple safety related programs
  • Monitoring and updating existing data when required, meet monthly deadlines to have information uploaded in database
  • Updated meeting minutes, contact and distribution lists , and employees within database
  • Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.

Sales Associate

Marks Work Wearhouse
10.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • General Store upkeep, inventory pricing and handling cash & credit transactions
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns

Summary

Dedicated and compassionate dental professional with extensive chairside assisting experience, seeking to expand skills and advance in a career combining dental assisting, sterilization and reception. Adept at providing high quality patient care, assisting with dental procedures and ensuring smooth patient experience. Proficient in sterilization, inventory management, and assisting in various dental treatments. Skilling in managing patient records, scheduling appointments, coordinating office tasks, and efficient practice operations. Strong communicator with commitment to providing exceptional service and maintaining a welcoming environment. I recently completed a two year diploma in dental assisting and am currently preparing for the NDAEB board exam in September. I'm eager to continue developing my skills and explore new opportunities in the field.

Certification

  • CSO - Common Safety Orientation
  • Class 5 License
  • Contractor Site Orientation
  • Psychological Injuries in the Workplace
  • Canadian Red Cross Basic Life Support
  • Canadian Red Cross Oxygen Therapy
  • Canadian Red Cross First Aid CPR/AED level C
  • Dental Assistant Distance Delivery Diploma

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Jocelyn Howe