Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Zhou

Richmond,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Human Resources Officer & Office Administer

MSLL CPA LLP
Vancouver, BC (British Columbia)
06.2019 - 04.2023
  • Hired, onboarded, trained, screened and released employees.
  • Processed payroll entries and Monthly Remittance reports to CRA
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Recruited, trained, screened and dismissed employees.
  • Hired, trained and motivated employees to meet company goals for revenue and profit.Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Help expanded the company from a team of 5 people to a team of 30+ people in 5 offices over North America and Asia, Include but not limited on hiring and communication between different type of vendors.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Designed and developed corporate official website
  • Provided basic IT help for Vancouver office

Sales & Cashier

Coach Outlet
Richmond, BC
03.2018 - 02.2019
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.

Sales Associate (Part-time)

Richmond Night Market
Vancouver, BC (British Columbia)
05.2016 - 07.2016
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Increased purchase amounts by cross-selling with similar products.

Administrative Assistant (Intern)

ECO-BIOK Animal Health Products Co., Ltd
Shanghai, China
01.2016 - 02.2016
  • Scheduled appointments and events and coordinated venue space and catering services.
  • Generated office correspondence and reports.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

BBA - Marketing Management

Kwantlen Polytechnic University
Vancouver, BC
08.2018

ESL - English Language Development (ESL)

University of Victoria
Victoria, BC
06.2013

Skills

  • Labor Agreements
  • Policy and Procedure Writing
  • Recruitment Management
  • Decision Making
  • New Hire Onboarding
  • Employee Hiring
  • Policy Interpretation
  • Employee Orientation
  • Payroll Management
  • Revenue Forecasting
  • Budget Management
  • Team Leadership
  • Recruitment and Hiring
  • Onboarding and Orientation
  • Hiring and Training
  • Cost Control

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited

Timeline

Human Resources Officer & Office Administer

MSLL CPA LLP
06.2019 - 04.2023

Sales & Cashier

Coach Outlet
03.2018 - 02.2019

Sales Associate (Part-time)

Richmond Night Market
05.2016 - 07.2016

Administrative Assistant (Intern)

ECO-BIOK Animal Health Products Co., Ltd
01.2016 - 02.2016

BBA - Marketing Management

Kwantlen Polytechnic University

ESL - English Language Development (ESL)

University of Victoria

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